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Customer Success Manager - Remote UK (2813141569)
About Class Class is software developed by Class Technologies Inc., a company founded by software pioneer Michael Chasen. Class adds teaching and learning tools to Zoom and makes the virtual classroom feel like a real classroom. Class is a remote company (you can work from anywhere), with staff around the world. Class is backed by prominent Zoom board members and investors, including current Zoom board member Santi Subotovsky, and education and technology leaders like SoftBank, Salesforce Ventures, GSV Ventures, and American quarterback and entrepreneur, Tom Brady. Are you passionate about learning and technology? Do you aspire to change the way the world learns? Do you want to work from anywhere in a flexible, collaborative and inclusive work environment? If you answered yes to any or all of those questions, we want to talk to you About The Role Our fast growing EdTech company is looking for a relationship building professional to join our team as International Customer Success Manager. The successful candidate is someone who is interested in developing a customer relationship engagement model to promote customer retention and loyalty for our clients outside of the U.S. The Customer Success Manager will lead a group of clients in onboarding, piloting our application and converting them to an annual subscriber. To be successful in this role, you should be an excellent communicator and collaborator who’s able to earn our clients’ trust and ensure customer success. You are passionate about working with people across cultures and education technology. The successful candidate will have the opportunity to, shape our international Customer Success function. We will look to them to build and manage a team of Customer Success Managers in different regions around the world. We are looking for someone based in the UK, ideally in the London area. Responsibilities Manage our customer pilot program through constant communication to ensure satisfaction. Identify potential pitfalls and help ensure Class product adoption and customer success. Coordinate with internal stakeholders and program participants as appropriate on the resolution of problems. Maintain accurate records of program participant institution and system information. Convert pilot program customers to annual subscribers. Promptly advises internal stakeholders of any situation that will prevent a customer from signing an annual contract. Develop and implement a scalable framework for managing customer relationships across multiple markets, supporting successful Class technology adoption. Work with Class reseller partners to extend the customer relationship engagement model. Shape the International Customer Success team. Qualifications And Skills Minimum 7 years relevant customer success experience. Highly proficient using Salesforce CRM Familiarity with Educational Technology and working with K12 and HE Institutions, and/or teaching and training functions in corporate settings. Good work ethic with an ability to adjust to constantly shifting schedules and time demands; high level of communication and problem-solving skills. Education Bachelor’s Degree required