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Level 1/2 Technical Support Engineer (2813145396)

Technology 信息技術

IT Auditor


GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW Apprenticeship 學徒 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


Slough, Berkshire, United Kingdom

My client, a major finance provider in the automotive industry is looking for a Business Analyst to deliver IT and business process changes to their organisation. The successful applicant must have a good understanding of IT applications and services with a technical IT background and ideally have experience working within the financial services or automotive sector. Knowledge and expertise in the software development lifecycle is also required as the day to day duties of the role revolve around this experience. This role is driven and measured by high customer satisfaction, quality of documentation, fast delivery of changes and successful delivery of IT systems/services/applications change overall. PRINCIPAL ACCOUNTABILITIES For each change, group of changes or project: · Evaluate options and present proposed solutions clearly with supporting analysis for validation and review, to include cost/benefit analysis and business process, application and data impact · Produce clear and detailed documentation of operational business requirements, including functional and non-functional requirements and definition of test plans · Work with the IT Operations team and business stakeholders to establish service design and service levels for new or changed IT systems/services/applications · Ensure quality process, applications and systems documentation is provided and/or updated as a result of any change · Ensure all changes follow best practice security guidelines, such that capabilities and service provided are ‘secure by design’ · Undertake acceptance testing and ensure all testing is completed in line with test plans · Provide training as appropriate in new or updated processes or application capability, ensuring that users and first line support are fully aware of changes · Create and maintain a library of business process documentation, and actively promote simplification and automation of business processes · Under the direction of the Lead Business Analyst, undertake application configuration across test, UAT and pre-prod environments, working with IT Operations team staff to promote changes to production in line with best practice operational controls · Provide technical application second line support for incidents raised via the IT Service Desk that cannot be resolved by first line support · Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes: · Business Relationship Management · Demand Management · Design coordination · Transition Planning and Support · Change Evaluation · Change Management · Release and Deployment Management · Service Validation and Testing · Plus actively support the IT team in Information Security Management KNOWLEDGE, EXPERIENCE, QUALIFICATIONS · Good understanding of IT applications and services, with technical IT background, ideally in the financial services/automotive sector · Basic understanding of ITIL Service Strategy and Service Transition processes, ideally at least ITIL Foundation certified · Practical experience of business analysis and process mapping techniques. Qualified or prepared to work towards ISEB Diploma in Business Analysis; Six Sigma belt/Lean certification would be an added bonus · Practical understanding of IT project, programme and portfolio management; experience of Agile methods would be advantageous · Expertise within the software development life cycle, including analysis, design, development, testing and implementation of software applications · Good organisational skills and interpersonal skills · Excellent written and oral communication skills, especially relating to presentation of complex information clearly and simply · Self-motivated with good problem solving ability · Understanding of creating and executing test plans · Ideally degree educated · Customer focussed, flexible, pragmatic and decisive This is a hybrid role. Due to the nature of the role, there is a need for flexibility and the ability to adapt quickly to changes. This could include call-out and out of hours working if required. This role will represent IT in cross-functional teams on projects as and when required; and may be required to provide holiday cover for other members of the IT team.