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IT Technician (2811566605)

Technology 信息技術

IT Auditor


GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW Apprenticeship 學徒 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


London, London, United Kingdom

IT Technician South-East London £25-30k VR/03092J Our client is a small but rapidly growing friendly team of IT Support Technicians and software engineers who love what they do - finding solutions to problems. They're proactive in the way they work with their clients and are always on the lookout for innovations to help their clients grow their businesses. You will be joining them at a time of growth, which they want you to be a part of. You will have the opportunity to gain valuable experience across a spectrum of IT areas and truly understanding the whole process. It also means having your ideas listened to, and where possible, being part of the team that implements them. Our client is small enough to be agile, adaptable and fast moving on change, and big enough to be able to support career progression. The Challenge: Our client is on the lookout for an outstanding IT Technician to join the team and work at a School. You will be fully based in the school, with access and support from the IT team at Head Office. As they like to operate as a team, there will be times when you may need to undertake training at Head Office. They need someone who is customer-focussed with an admiration for customer service, great communication skills, and a passion for technology. You will be experienced in giving a first-class IT service to resolve client issues. Your responsibilities will include: · Be the first port of call for all your school’s ICT needs, resolving daily support requests, and providing hands on support for requests when necessary. · Provide great communication with your school and key personnel within the school · Work with the school development team to ensure that the school are getting the best level of service · Responsible for managing and controlling all technical aspects of the installation, configuration, operation, maintenance and development of the school’s ICT hardware, software and network infrastructure · Provide monthly reports, minutes and updated documentation as necessary · Manage the installation, maintenance and upgrades of desktop hardware (including peripherals) and software · Support Audio Visual requirements to support teaching and learning · Manage advanced diagnosis procedures on hardware, software and peripherals · Ensure that all helpdesk tickets are logged, tracked and resolved in-line with company policies and procedures · Manage and support specialist software as necessary · Effectively monitor, manage and maintain all infrastructure systems, including servers, storage, SAN, Wi-Fi and networking equipment · Ensure that backup and archive systems are in place and are compliant with the customer and company policy and procedures · Oversee the installation, maintenance and upgrades of all infrastructure equipment · Manage key services including Active Directory, DNS, DHCP and Group Policy · Ensure that a disaster recovery plan is in place and adhered to · Deploy and maintain appropriate secure ICT infrastructure including filtering, monitoring, firewall and Anti-Virus systems · Manage remote access to the customer’s systems · Ensure excellent communication with the school, your manager and other team members - calls, messages, and emails are responded to every day · Follow company procedures for placing orders, requesting installations and help ensure that the company are aware of any new opportunities · To work safely and in accordance with the company’s health and safety policy and procedures and to be aware of your health and safety responsibilities within your team · Helping to shadow, train and induct new and inexperienced members of the team · Any ad-hoc tasks that the company might require The Person: You will be ready to take on an exciting and influential role. You must be able to quickly diagnose and solve problems and have great communication skills. · Strong experience with ICT and technical issues · Outstanding levels of customer service with positive and pro-active communication skills both verbal and written · Demonstrable ability to make proactive decisions when an ICT emergency occurs · Flexible and approachable · Committed to make a positive impact to your end users including teachers and pupils · Adaptable and able to cope with change · Able to work independently and good at planning and organising own time effectively · Excellent team player · Ability to motivate and inspire others within a team · Ability to multi-task and remain calm under pressure · Be prepared to work with students · Be prepared to train small groups of school staff · Be prepared to assist with occasional lifting of equipment during installations Education and Qualifications: Essential A Level in ICT or prior experience in ICT Support Good level of English AD, DNS, DHCP GP Desirable Microsoft Certification Hyper-V SAN Topology Microsoft 365 Prior experience in an education establishment Job Hours: Full time (8am to 5pm Monday to Friday)