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Support Administrator (2811566172)
Elevation Recruitment Group are currently recruiting for a Support Administrator to work for our client based in Sheffield City Centre. The main responsibility of the role will be able to demonstrate technical skills that are akin to troubleshooting and supporting internal and external customers in using product software. You will need to demonstrate patience, good communication, problem-solving and investigative skills. In order to carry out the following tasks effectively: Online and phone support for all platform users Investigating and resolving technical issues (often raised by users) Maintenance and development of the platform/s Onboarding of users Essential criteria Advanced IT skills (degree or equivalent) Customer support experience Professional, responsive and customer focused Demonstrable time management, planning, organisational and prioritisation skills Excellent oral and written communication skills An ability to work well within teams both internally and externally An ability to quickly and confidently take on and learn new information Positive and professional attitude with excellent problem-solving skills A firm grasp of spelling and grammar Excellent attention to detail (visual, textual and functional) Lateral thinking skills and an ability to make complex ideas accessible Desirable criteria Skilled in using Microsoft Office Experience with VLE/LMS platforms, Moodle and advantage Basic audio/visual editing skills Basic skills in editing XML files Experienced in the use of Adobe Creative Suite ·nowledge of Articulate products would be an advantage, but training will be provided What do you get in return 25 days annual leave rising to 30 5% pension after probation State of the art city centre offices Access to a range of benefits via My Benefits World Discounted city centre parking Free fruit delivered to the office weekly Free breakfast cereals Free soft and hot drinks Free eye care cover Health cover Life Assurance Cycle to Work Scheme Referral Scheme Season Ticket Loan EAP (Employee assistance programme) Paid for monthly nights out Access to an extensive Learning and Development menu Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on the recruitment of talented Business Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to he