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Service Desk Engineer (2809795851)
Job: Service Desk Engineer - MSP Location: Dinnington, Sheffield, South Yorkshire Salary: £20,000 - £25,000 p.a DOE Verus Recruitment Partners has the pleasure of supporting a well-established IT managed service provider in the Sheffield area and we are keen to speak with experienced Service Desk Engineers. As my client's Service Desk Engineer, you will have a strong working knowledge of Windows Server, Microsoft Exchange, Office 365 and ideally MSP experience. You will gain exposure to a wide range of technologies, solutions and many industry specific applications. Your primary role will be to provide technical IT support and advice to customers based in the Yorkshire area and throughout the UK. You will also work closely with the other members of the support team ensuring Service Level Agreements are met. The Role: Work as part of the remote support team to diagnose, resolve & escalate customer support issues. Ensure that tickets which are escalated to Field engineers are handed over properly and followed up until completion and to the satisfaction of the customer. Make sure customers receive regular feedback and updates on their issues. Ensure the service desk is kept up to date with progress on outstanding tickets. Ensure internal documentation is kept up to date. Essential Key Skills: ADSL / Print Server / Router & Firewall configuration. Experience with Microsoft Office Products/365. Experience with Microsoft Windows Server. Hardware diagnosis & problem-solving – take part in workshop repairs. Understanding of TCP/IP and DNS. VPN principles & setup. About You: Be articulate, confident and organised. Possess excellent communication and listening skills. Excellent telephone manner. Experience in an IT service desk or helpdesk role. Be a team player and integrate into the existing support team. What’s in it for you? Competitive starting salary. Hybrid working (work from home and work from office). 20 days holiday per year plus bank holidays. (With the potential for this to increase) A supporting and friendly team. Training (inc. IT certifications) and career progression. A Monday to Friday working week on either 8.30 am – 5:00 pm or 9:00 am – 5:30 pm. 1-hour lunch. Other benefits. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer Keywords – IT Helpdesk Engineer, IT Service Desk, IT Service Desk Technician, Service Desk Engineer, IT Engineer, Helpdesk Technician, IT Engineer, ICT Technician, IT Technician, IT Support, IT Analyst, 1st Line Engineer, 2nd Line Engineer, IT Systems Engineer, IT Support Analyst.