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ServiceNow System Administrator (2809795554)

Technology 信息技術

IT Auditor


GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW Apprenticeship 學徒 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


Borough, London, United Kingdom

The Role ServiceNow is being adopted by UK Parliament as its IT Service Management Platform. Your role will be to ensure that all IT services and associated attributes such as SLAs and priorities are correctly configured onto ServiceNow, as required by ITIL processes e.g., Incident and Change Management. It will be your job to ensure that ServiceNow is configured toenable user base, support teams and suppliers to access and perform actions according to their role. This enables Parliamentary services to be used, supported and managed to the right priority. As a System Administrator, you will design, develop and configure the ServiceNow platform as we transform the services PDS provides by automating manual processes through the development of digital workflows.This will involve experience of configuration of workflow processes and will require proficiency in JavaScript. You will perform the day-to-day administration of the ServiceNow platform, manage lifecycle upgrades and provide support to end users. Youll proactively identify platform enhancements to maximise value, working with colleagues across the Digital Service and beyond to enable both Houses of Parliament to meet their strategic and business objectives. This is a new capability for Parliament and you will need to add value at pace. You will be a self-starter with the ability to hit the ground running and a propensity to learn fast. This role may have future linemanagement responsibilities, as the platform evolves. Key Responsibilities Set-up, configuration and day-to-day administration of the ServiceNow platform including conducting changes to the platform e.g., overseeing integration with new systems Responsible for error identification and remediation and ensuring that system and database management conforms to policy and standards Provides support to end user, support teams and suppliers (including adding users) that are involved in IT Service Management Manages lifecycle of change of Software versions of ServiceNow, plans and implements upgrades and conversions Manages instance security including password standards, user/group access, access control rules and auditing ? Monitors and maintains the agreed levels of availability, security, performance and operational capability of ServiceNow Day-to-day management of the product service backlog: actively limiting work in progress, removing blockers and prioritising the flow of work to ensure that the user need is paramount in all delivery Proactive identification and execution of platform enhancements to maximise value, inputting into roadmaps and continual improvement plans for the platform Advanced automation including workflow and system integration Technical governance to ensure a seamless user experience that aligns with the platform design strategy. Responsible for technical documentation, compliance with all agreed UK Parliament policies and that key controls are kept up to date Builds excellent collaborative relationships with key internal stakeholders, external suppliers and partners in addition to representingtechnology and/or PDS through positive contribution atforumsand industry groupsrelevant to networks The above list of key responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and banding of the post.About UsThe Parliamentary Digital Service, a joint department of both Houses of Parliament, provides technology and intranet services to all Parliamentary users.It is also responsible for the strategic direction of Parliaments digital offering throughParliament's Digital Strategyand the delivery and management of parliamentary digital platforms, including the website. We support Parliament through our team of over 450 dedicated and professional digital colleagues. Our Values The post holder will be expected to operate in line with the Parliamentary Digital Service workplace values which are: Care Caring for ourselves, each other, and the people who use our services Confidence Believing in the value of what we do and showing pride in our work Community Working together as one team and building communities to share skills and expertise Curiosity Learning, listening, and challenging to be the best at what we do The Requirements Criterion 1 - System Administration Experience Significant knowledge and experience of designing, developing and configuring ServiceNow with hands-on experience of day-to-day technical platform administration, support and maintenance. Criterion 2 - Technical Background With a solid technical background and understanding ofthe following:cloud and virtual platform solutions, networkingtechnologies, Desktop OSs (Windows 10, MacOS), Server OSs (Windows Server, Linux), Mobile OS (Windows,Android, iOS), PowerShellscripting, administrationof Active Directory Services, Public Key Cryptography, administration of certification authority services, DNS (internal, external) and JavaScript. Criterion 3 - Problem Solver Innovative, collaborative and delivery-focused, with a demonstrable background of using technology to automate and address business problems. Criterion 4 - Relationship and Influencing Skills Strong interpersonal skills with the ability to work inclusively, establishing positive working relationships and influencing people at all levels within the organisation including a challenging customer base. Criterion 5 - ServiceNow and Service Management Experience Certified ServiceNow System Administrator (CSA) with experience of configuration of workflow processes, a solid understanding of effective Service Management and ITIL processes and their application to IT operations and experience of all housekeeping e.g., backup activities occurring on a SaaS platform.