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Quality Assurance Team Manager
Quality Assurance Team Manager We are working with the top Insurance Specialists who have been looking after people’s holidays for over 20 years and covered over 27 million travellers There is a great opportunity available within this dynamic organisation, they are looking for a QA Team Manager, with the following experience. You will be responsible for agreeing the customer contact quality standards, procedures and manage these through the Quality Monitoring Programmes. You will be responsible for the improvement in performance quality and service deliveries. You will need to provide monthly Quality Control MI highlighting any potential risks to our clients at the earliest opportunity. Key Responsibilities: To support and motivate members of your team using personal objectives and KPI’s. Deal with operational managers to establish procedures and processes that will manage customer service standards at a level required by the business. Assess customer contacts in line with the Quality Assurance Programme. Use MI to analyse and identify, gaps and develop, improvement plans alongside the Operational team Ensure you are upto date with regulatory, procedural and product changes that may impact the bearing on the Quality Assurance Programme. Highlight any issues that arise which could impact the ability to operate within the regulatory guidelines and the Company’s internal procedures. To arrange and facilitate sessions with operational managers and assessors to check understanding and maintain consistency across all team members. To manage sensitive business and employee information appropriately and confidentially. This position is Monday – Friday 37.5hrs per week Offering a salary upto £40,000 DOE Benefits Company paid medical treatment through a Health Cash Plan (including dental treatment, glasses, prescriptions, private consultations etc) Employee Assistance Programme Tech Purchase Scheme Pension Holiday Buy Scheme Life Assurance (4x Salary) Christmas Savings Club Discounted Cinema Tickets Shopping Discounts for 1000s of High Street Retailers Length of Service Awards Staff Referral Scheme Discounted Travel Insurance Reward and Recognition Scheme Personal Development (inc. Courses and Qualifications) Social Events Apply now to be considered for this fantastic opportunity