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A Financial Services Company based in London is seeking a Desktop Analyst to join their team on a contract basis 12 months FTC. (Perm opportunity at the end if successful in role) Key Responsibilities Deal with incidents & requests triaged by the Service Desk relating but not limited to support of endpoints, user permissions, troubleshooting application issues etc. Monitor the progress of incidents & requests from raise to resolution and keeping users informed of the progress Timely fault diagnosis Supporting the video conferencing equipment and meeting room technology, in conjunction with 3rd Party Support partner and Unified Comms Engineer Raising and maintaining calls in the IT Service Management Tool where appropriate Triaging faults to appropriate third-party providers or other internal support teams Creating documentation for trending incidents and sharing knowledge with the Service Desk team Having a good knowledge of the importance of IT systems to the business, to ensure that incidents are prioritised and escalated according to the impact and severity of the loss of service to the business. Carrying out desk visits where there may be a physical problem Building laptops for new joiners & replacement devices Supporting the onboarding of new service and systems that transition from project to BAU Assisting project teams with work that may fall outside of BAU tasks Other Desktop Support related tasks Key Skills and Experience Have excellent communication and interpersonal skills with management, team, peers and vendors Excellent resource management and planning skills Ability to provide on-site local support Experience of working in fast paced Desktop or similar environment Attention to detail Technically strong across a varied technology stack Excellent analytical and problem solving skills Excellent communication skills (both written and verbal) Service delivery focused Flexibility and reliability are essential Proven experience in meeting and exceeding targets Works well within both a team and individual environment Experience with supporting the following: Windows 10 M365 including Azure Microsoft Teams Active Directory Group Policy administration Mobile device support (iPhone and Android) Polycom Video Conferencing Networking (structured cabling, TCP/IP, WAN, VLAN's) PC/Laptop/VDI Image deployment Professional Qualifications and Education ITIL Foundation (desirable) Relevant ITIL Intermediate qualifications (desirable) Our Values and Behaviours Personal We take time to listen to & understand people's individual needs We treat everyone fairly & with respect We are honest & genuine Partnership We build lasting, mutually beneficial relationships We value everyone's contribution We partner across the full breadth of our expertise to create shared value Performance We are ambitious for our clients and act with their interests in mind We keep our promises & deliver excellence at pace We lead the way and embrace new ways of workingHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK