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Job Details


IT Service Desk Agent

Technology 信息技術

IT Auditor

GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW Apprenticeship 學徒 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


Broadheath, Greater Manchester, United Kingdom

IT Service Desk Agent Lookers Head Office Contract Type: Permanent, Job ref. req13260 Market leading employee benefits £20,000 to £24,000 dependent on experience. Start date - January 2023 Based from our state-of-the-art Head Office in Altrincham, with a flexible hybrid working policy At Lookers, we understand the value of nurturing and developing our talent. We provide colleagues with ongoing learning and development opportunities so that they can advance in their careers. Due to internal progression, we are looking for a 1st line IT Service Desk Agent to join our busy and innovative team. This is an exciting opportunity for someone searching for their first IT role, or an experienced 1st Line Agent looking for a new challenge with an industry leader. As a first line IT Service Desk Agent, you will play a critical role in helping us provide a seamless customer experience and ensuring that we continually surpass their expectations. You'll be responsible for ensuring all incidents are handled in accordance with the SLA and KPIs. The Service Desk Team here at Lookers have been enjoying some real successes this year, in their best week achieving 80% of calls completed on first fix, and 97% of tickets closed within SLA. If this sounds like success you're interested in contributing to, read below to see what kind of person we are looking for. What are we looking for? You must have previous demonstrable experience working in a busy environment and a passion for providing exceptional customer service. You'll be an excellent communicator with the ability to translate technical jargon in a way that customers can understand. You will be tech-savvy with an interest in IT and problem solving. The following skills are desirable, however not essential, as comprehensive training will be given: Experience with Active Directory, Windows 7, and Windows 10 Experience of Outlook, multiple internet browsers, and Microsoft applications. Ideally, you will be familiar with ITIL processes, as well as audit and compliance procedures. So, if you want to further your career with a company that provides continual opportunities for learning and development, apply today or email (url removed) for further information. Why us? Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus; Enhanced holidays that increase with service - starting at 23 days plus bank holidays Eligibility to join one of our car schemes Critical illness cover after 2 years and Life Assurance Smart Health - free access to support 24 hours a day, 365 days a year Enhanced paid maternity, paternity and adoption leave We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for? Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check. Please note: We will close vacancies once the required quality or number of applications has been received