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3rd Line Support Engineer - Escalation Team

Technology 信息技術

IT Auditor

GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW Apprenticeship 學徒 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


Bromley, London, United Kingdom

Position: 3rd Line Support Engineer - Escalation Team Reports into: Service Desk Manager Role: An opportunity has arisen for a 2nd / 3rd line IT support engineer to continue and develop a career in a forward thinking, growing and progressive company, providing Cloud technology, Hosted services, on site and Remote support provision, and consultancy and support services. The ideal candidate will have the opportunity and exposure of working with a wide, large and varied customer base, providing a large range of support and consultancy services, on many differing and diverse technical platforms. We are looking for a talented engineer who is skilled and capable of working as part of a very busy and dynamic team, as well as being able to remain autonomous and self-sufficient in order to support a wide range of servers and networks for small to medium sized businesses in a very fast paced organisation. Skills, Knowledge and Experience: Essential: Extensive hands-on experience configuring and troubleshooting customer requirements and support issues in a changing Server, Storage, Application and Networking environment. ·Windows 2012-2019 server active and extensive knowledge in support and troubleshooting ·Active Directory installation, and troubleshooting on premise, or Virtual ·Azure Services, Azure platform, Intune and office365 support ·Exchange 2010-2019 support , and troubleshooting, (including migration between versions) ·Windows Server build, configuration and troubleshooting ·Virtualisation (VMware vSphere5.5/6) administration and troubleshooting ·Server hardware build, monitoring, failure replacements and server room installation Experience of providing remote support for users and systems, including resolution of technical issues on the phone. Support and implementation of Backup strategies, technologies, (Veeam, Backup Exec and others) tape rotation, and restore procedures Ability to support and deliver centrally controlled and standalone AntiVirus software and architecture. (Cytomic, Sophos, McAfee, or similar) ·Storage (good understanding of DAS, SAN, fibre fabrics, iSCSI) ·Networking (good understanding of Layers 2 and 3, switching, routing, VLANs, LAN and WAN) ·Firewalls & VPNs, Support experience of either WatchGuard, Cisco and other Appliances both Physical and Virtual Wireless Installation, configuration and troubleshooting Desirable: A good understanding of MAC OS, and mobile devices, tablets and Androids Citrix XenApp experience or knowledge Knowledge of security architectures especially with respect to e-commerce and the internet