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IT Support Analyst

Technology 信息技術

IT Auditor


GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW Apprenticeship 學徒 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


Holme Pierrepont, Nottinghamshire, United Kingdom

IT Support Analyst – Nottingham/hybrid working – up to £25,000 per annum on-call bonus Experienced in IT Support? Want a role with more variety, not just your bog-standard 1st line support tickets all day? If you’re looking to join a supportive company, that will give you the best possible platforms in order for you to progress in your IT career – then look no further My favourite thing about this role is that it’s not like most conventional helpdesks, where you’re either 1st line, 2nd line or 3rd line, with little flexibility, and you just have to pass on your ticket to the next team as instructed. Here, you will be encouraged to see tickets through to the end - they are looking for people that are eager to develop their skills and progress After speaking with the hiring manager, they said " Progression opportunities within this role are endless. Our apprentice worked on the Service Desk for around a year before progressing into a Senior Service Desk position, then to application support, and now he is a tutor for QA Engineers.” As an IT Support Analyst, you will be working closely with the Application Support team and Service Delivery team to provide desktop support including analysing, troubleshooting and diagnosing desktop-related issues. You will gain a broad knowledge of desktop and server technologies and extensive knowledge of Microsoft platforms/applications. If you don’t like being stuck in one place and enjoy being out and about, there will be various opportunities for you to travel to different sites across the UK and Ireland for site visits, so you can meet the rest of the team and further build on your experience. With a laid-back and supportive working environment, the whole team and hiring manager are very down-to-earth and it is very much a one-team ethos here. This position is a 40-hour working week on a shift rotation between 8am – 6pm Monday – Friday, with some early finishes on a Friday and the flexibility to work from home 2 days per week. You will also be required to be on-call 1/8 weeks. Experience required: - Previous experience working in a Service Desk role - Good IT knowledge, troubleshooting skills and remote support - Experience with Office 365 - Knowledge of ITIL and service management methodologies. In particular, Incident Management & Problem Management - Experience providing application support - ITIL knowledge - Full clean driving licence Apply now for immediate consideration, or if you don’t have an up-to-date CV, find me on LinkedIn: Ellie Butler Distinct. Distinct Recruitment Privacy Policy