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ITOM Application Engineer

Technology 信息技術

IT Auditor


GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW Apprenticeship 學徒 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


London, London, United Kingdom

ITOM Application Engineer The Consultant Platform & Applications Engineer is responsible for developing the capability and functionality of the Capita IT Services BMC TrueSight and Truesight Server Automation (TSSA/BladeLogic) platform. The Consultant Platform & Applications Engineer will develop and implement new automation and integrations with other Capita tool sets as well as introduce new standalone functionality where needed. One of the main goals of the Tools Excellence team is to make the most out of the untapped potential of Capita's existing toolset. This is not a directly operational role so there is no requirement to participate in an on-call rota, however, flexibility in working hours is required, as changes to business critical/operational systems sometimes must occur out of hours. What you will be doing: The integration, development, and transition (where relevant) of all the following Strategic systems based on BMC technologies: BMC TSSO / BladeLogic for Server Management (Specifically using API Technologies) BMC TrueSight for Monitoring (Specifically using API Technologies) Working with finance, sales, project, and operational teams to take requirements for new business needs. To maintain an understanding of current and emerging technologies To maintain key contacts in other ITS business units to identify synergies, gaps and overlaps in service offerings Supporting the Operational, Service Delivery and Implementation teams in fulfilling requirements for customer using as much automation and integration as possible To act as a technical reference for teams across IT Services Assisting Support/Implementation teams with issues/projects/design. To complete and assist in the review of Security Impact Assessments. What we are looking for: Has proven operational delivery skills with extensive knowledge of the BMC Suite of Server Management technologies, specifically using the REST API. Has proven experience in managing and delivering internal monitoring support functions. Demonstrates the highest standards of professional behaviour in dealing with clients, colleagues and staff. Has a systematic, disciplined, and analytical approach to system management and problem solving. Possesses good inter-personal skills, especially in handling contacts of all types and at all levels. Has a comprehensive knowledge of several IT areas, including development and maintenance, and a broad understanding across the whole of the IT lifecycle with a record of having applied that knowledge successfully in a variety of situations. Possesses a thorough understanding of service process improvement and can place this in the business and commercial context of an organisation and their markets. Can deal easily with professionals and managers in both technical and non-technical disciplines. Desired Skills and Qualifications: BMC TSSO / BladeLogic for Server Management BMC TrueSight for Monitoring (Specifically using API Technologies) About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients. We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely. TSS is right at the heart of Capita, as we work to create a technology-led organisation. You'll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you . What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at or call and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.