Manage Engine Helpdesk Patch Role for Patch Management Engineer Job Ref: 5133 Perm - Hybrid role - Peterborough (also options to work from Manchester or London offices). 2 days onsite / 3 days working from home. Salary £30,000 - £40,000 DOE. Provide 24/7/365 remote support on a 4-on-4 off basis covering days and nights alternatively. Also, day shifts run from 09:00 to 21:00 and night shifts from 21:00 to 09:00. A SNAPSHOT OF WHAT YOU WILL BE DOING: Firstly, responding to BAU Security and Patch Management incidents logged on the incident management system to ensure incidents are resolved within SLA whilst providing help and support to the team. Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. Additionally, provide technical assistance to on-going projects and the transition of new customers when required. Ensure all implemented solutions are backed up with documentation, training and expertise within the Service Desk and Support areas. In addition, perform Daily, Weekly and Monthly scheduled tasks relating to Patching and AV management when required. Lastly, work with consultants to better understand issues and resolutions. IDEALLY, WE ARE LOOKING FOR THE BELOW KEY SKILLS, EXPERIENCE, AND ATTRIBUTES: Essential Firstly, at least 2 - 3 years experience in a similar SLA-driven support role. Good knowledge of IT platforms, equipment and applications. Proven Customer service Skills. Crucially, industry-recognised qualifications in relevant areas. Knowledge/experience in the following technologies. Windows Server 2012/2012 R2/2016/2019, as well as Windows Workstation 10/11. Patch Management. WSUS and SCCM. SEPM and other mainstream AV solutions (e.g. Sophos, Kaspersky, etc.) Experience with troubleshooting (Event Viewer, Log Files, Command Prompt), as well as PowerShell and PowerShell Scripts. Basic networking. Desirable Security Clearance (SC) advantageous. Experienced in ITIL best practices. Ideally, you are holding an ITIL Foundation certification (V2 or V3). Backup and Restore (VMWare, Backup Exec, etc.) basics. Experience with Solarwinds Patch Management product (N-central). Knowledge and experience of PowerShell. If you have any questions, please contact GTS on 01264 326419. 'In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.