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Reception / Service Desk Administrator
Our client is a large local government organisation and looking for an experienced Recetion / Service Desk Administrator. This is initially a 3 month contract which may be extended for the right candidate You will Answering high volumes of calls/emails within agreed targets Ensuring excellent customer service is provided and maintained to all stakeholders Process all requests vis the Councils chosen software ensuring a complete audit trail Take ownership of requests through to completion including any progress chasing and liaison with all stakeholders Escalating Health & Safety issues as per processes Ensure time keeping and attendance to agreed shifts Involvement in the training of new starters and contributing to service improvements Handle requests across both the telephony and email channels, ensuring a quality and responsive service to all stakeholders. Ensure that all enquiries, complaints and escalations are escalated and communicated to Service Desk Supervisor / Manager as appropriate. Work closely with Sub-Contractors, and the Workplace and Facilities Team to enhance service delivery. Ensure all stakeholders are regularly communicated to on progress of tasks and ensuring repeat calls are kept to a minimum. Deputise for the Service desk Supervisor as and when required. PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35