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1st Line IT Support Engineer - Stockport
1st Line IT Support Engineer/IT Helpdesk Technician/Service Desk Analyst with at least 6 months of experience in a 1st line support role or equivalent apprenticeship/training programme, required by a leading engineering company in Stockport. This role will require you to use your technical expertise to resolve 1st line IT issues for employees in a timely manner and contribute to the team by providing an excellent IT support service. Experience required: 6 months experience in a similar 1st line IT support role, or equivalent relevant experience through an apprenticeship or IT trainee programme Working with helpdesk software, MS Office 365 & Windows 10 Excellent understanding of various systems and a passion to learn about new and upcoming technology and software Ability to find solutions and assist staff at all levels Excellent communication skills Ability to prioritise tasks and deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Helpdesk/Telephone Support Managing all tasks via helpdesk system Microsoft Office 365 support Escalate and manage 2nd/3rd line support tickets Active Directory tasks Able to support users remotely and on-premises Create user profiles Roll out software centrally and manually Device configuration (laptops & mobile phones) Review ticket trends with line manager Support team in company-wide project work My client is a leading engineering company, offering fantastic training and progression opportunities. This is a great opportunity for an IT traineeship or apprenticeship graduate who is ready to start their career in IT. They want the right candidate to grow into this role and train to move into 2nd and 3rd line roles in the future. They are looking to pay a starting salary of £20,000-£22,000. Like to hear more? Send your CV to ellie.lewis circlerecruitment . com or call 07944 810 280 for more info. Also, please feel free to add me on LinkedIn. Keywords: Helpdesk / IT / Support / Office 365 / 1st line / Windows 10 / Stockport / Manchester / MS365 Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - Circle_Rec and LinkedIn - Circle Recruitment.