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Job Details


Real Time Workflow Specialist (3378842813)

Technology 信息技術

IT Auditor


GCSE/Scottish Standard Grades Intermediate apprenticeship 學徒 A-Level Undergraduate or above 學士或以上 Postgraduate or above 碩士或以上

PSW Apprenticeship 學徒 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


Livingston, West Lothian, United Kingdom

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. "We have an exciting opportunity for a Real-Time Workflow Specialist managing our engineer's day and communicating with our customer to ensure we attend every visit when we say we will. You will work with our world class scheduling system to manage any customer visits at risk of not happening. Your geographical knowledge and real time experience will complement the tools that you have to ensure we achieve our customers promise." - Senior Manager What you'll do: Manage the engineer and customer day to ensure all activities are met with the right engineers and prioritised according to customer and business need Your great verbal and written communication skills will be used to keep your engineers and customers up to date throughout the day You'll be a great multitasker, proficient in speaking to people whilst managing live chats and navigating your systems Be the voice of the customer, advocate on their behalf to deliver improvements, work with capacity to highlight challenges with preferential dates Utilise our flexible multiskilled workforce across various job types where you need them most by using your strong decision-making skills Review all reporting outputs to help you plan for the day and work with your stakeholders to prevent failures before they happen Own your area's performance, provide trends and insight that tell the story of the day, week, month and demonstrate actions taken to deliver improvements to achieve more for our customers Monitor and manage the schedule for compliance, seek to resolve any non-compliance issues through working with your field stakeholders highlighting trends Ensure any off- diary time (e.g., absence, training, van breakdowns) are recorded, and workload re-distributed with minimal impact to customer visits Provide data / insight and local knowledge to work with capacity / routing teams to improve system configuration reducing manual moves of visits What you'll bring: Great customer communication skills Good verbal and written communication skills Excellent interpersonal skills Good geographical knowledge of the UK Ability to multitask in a fast-paced Real-Time environment Good Excel and Teams knowledge Passion for learning Customer Service Group In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same. The Rewards: There's a reason people can't stop talking about LifeAtSky. Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences Where you'll work: Leeds and Livingston Shift Thursday, Friday, Saturday 07:00-18:30 & Rotational 1 in 4 Sunday 07:00-18:30 Hybrid Working - Currently 1 day in the office (Leeds or Livingston) however this may change. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation. At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.