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Customer Service Manager (3378455860)
What's in it for me? People Solutions are seeking a Customer Service Manager to join our growing client within the Health Sector who are based in Derbyshire but this role has the option for a hybrid/home working model. The role is temporary with a view to a permanent position after 3 months for the successful candidate. JOB PURPOSE: Proactively work with a range of stakeholders to support management and mitigation of supply and service disruptions and help maintain/maximise continuity of supply to the customer base. To clearly inform customers, and internal colleagues, of issues, impacts and actions in a timely manner to enable them to best respond to changes in normal supply and maintain patient care. Working days and shift times: 37.5 hours per week Pay rate: £26,000 - £28,000 per annum Day to Day Duties To support the production of “important customer notices ensuring that associated product matrices are accurate and correct. To support the timely cascade of Supplier “field safety notices and any product recalls to all affected customers. Production of customer notice and associated product matrices and usage reports (for internal colleagues). To maintain clear record of product recalls and other regulatory notices in relation to requirements. To gather, analyse, and present data/intelligence in a meaningful manner in relation to specific issues or for information to internal audiences. To actively participate in meetings/projects related to managing, or improving our response, to supply disruptions and related activities. To provide status reports on issues or projects, using clear evidence of performance, results and progress as required. Support internal/external audits eg MHRA as required. To contribute to own personal development Essential Skills You will be knowledgeable in the field of customer service and customer engagement. You will possess strong analytical thinking and experience of customer engagement relating to customer service and satisfaction. You will be comfortable at communicating to a range of audiences and working to strict deadlines and at times, short notice. A strong team player with a can-do collaborative style, you will have good planning and coordination skills, with the ability to work across multiple projects and coordinate resources. You will have good written communication skills and able to articulate complex issues in a clear and simple way. Desirable Experience Previous experience working in a dynamic service, sales or marketing environment Have a reasonable understanding of inventory management and warehouse operations Have good understanding and/or experience of NHS procurement Good skills using MS office applications mainly Outlook, Excel and Access Ability to gather and present data in a meaningful manner Good verbal and written communication, including reports and updates What training is provided? Training is provided Contact Apply today by clicking below