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Senior Operations Manager (Assistant to the Director)
Reports to: Director Parent House Trust Responsible for: Senior Management Team (as at May 2022 : Training and Development Manager, Parent Support and Volunteer Manager and Premises and Crèche Manager) PURPOSE OF ROLE To deputise for the Director as and when required To support the Director in attending partner and or stakeholder meetings as and when requested To act as Designated Safeguarding Lead for the Parent House Trust To be responsible for oversight of project finances and for ensuring compliance with designated project budgets To be accountable for the production and quality of the Outcomes Framework and Termly Activities Report To be responsible for achievement of the Strategic Delivery Objectives To be responsible for the production, quality and consistency of all external and internal communications and marketing To manage the reporting managers (the Senior Management Team) including overseeing their day to day activities and professional training and development To be responsible for personnel records, payroll and induction plans for all staff MAIN DUTIES AND RESPONSIBILITIES This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the service Reporting Staff Conduct annual performance appraisals Take remedial action as and when required in respect of individual performance standards Create individual training plans in conjunction with the individual staff member and source appropriate training Conduct monthly welfare reviews and provide any appropriate support Support the Senior Management Team to meet their delivery objectives General Training and Personnel Duties Oversee training provision for parent support and staff welfare Organise and participate in any recruitment initiatives as and when requested by the Director Participate in the Strategic Trustee Sub-group Operational Delivery Be responsible for oversight of project finances and for ensuring compliance with designated project budgets Be accountable for the production and quality of the Outcomes Framework and Termly Activities Report Review project budgets on a monthly basis and take any corrective action required in the event of projected over or under spend and escalate non resolvable issues to the Director Produce a termly project finance report for inclusion in the Termly Activities Report for all active PHT projects Develop the overall Outcomes Framework to reflect new assessment criteria and ensure the Outcomes Framework is tailored for each project Produce a Termly Activities report for all active Parent House Trust projects Support all members of the Senior Management Team to resolve any operational issues as and when escalated to them. To produce a yearly report on the Strategic Delivery Objectives Safeguarding Responsibilities Provide safeguarding training for all Parent House Trust staff and volunteers Be accountable for implementation of all safeguarding policies and procedures and for escalation or reporting of issues as appropriate Support the Senior Management Team to deal with safeguarding issues that impact staff, volunteers and service users Personnel Issues Keep and maintain full staff records in secure storage and work with managers to deal with any issues Prepare payroll information in respect of all staff, submit it monthly to the external payroll contractor and deal with any issues arising Be responsible for carrying out DBS checks on staff, trustees and other non-service user volunteers and for resolving escalated DBS issues Communications and Marketing Lead on the development, design and termly review of an External Communications & Ensure the overall delivery of both Plans Provide advice on changing marketing trends as and when necessary Be responsible for the communication internally of the External Communications & Marketing Plan.