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Job Details


Customer Service Adviser (3252926446)

Social Worker




Dudley, West Midlands, United Kingdom

Customer Service Adviser Birmingham Business Park, B37 7YN (Flexible Working) Starting salary £21,890 rising to £25,424 per annum Permanent Work pattern: Full Time 37 hours (Monday – Friday, between 08:00 – 18:00) More promotions mean we have further great opportunities for you to join one of the UK’s most trusted social housing providers. Our client owns and manages over 30,000 homes across the West Midlands, including diverse communities from urban tower blocks to rural villages and towns; but they provide more than housing – their homes are a foundation for life. They have some exciting opportunities in their CCA accredited Customer Service Centre. Joining a fantastic team who deliver high quality, resolution focussed service for our customers and colleagues, the successful candidate will demonstrate that they can put their Citizens first. Can you do that? · Are you able to work from home and from their Solihull office? · Do you want to work for a company that values its people? · Would you like the opportunity to grow and build a career? · Do you have a positive mindset? · Do you like to try new things? · Does feedback inspire you to be better? · Do you thrive on providing customer excellence? If your answers to the above are yes, then you may be just who they are looking for They are proud to be an organisation which deals directly with the consequences of their housing crisis by providing homes for people who can’t access them on the market. They are a not-for-profit organisation and a registered charity. All the money they make goes back into improving their homes and services and building new homes so that they can help more people. Working for them not only offers you the chance to work for an award-winning, big-hitting organisation in the West Midlands, it gives you the opportunity to work for an organisation with a heart and a clear social purpose. It doesn’t matter which function you work in, being part of their team will give you the chance to play your own part in making a very real difference to people’s lives. To join them you will have the ability to take ownership and responsibility for delivering a consistently high level of service within your team and across the whole business. You’ll be positive, optimistic and solution-focused in everything you do even in the face of challenges, and you will believe passionately in the social value derived from delivering outstanding services to their customers and colleagues. So, if you think you have the technical know-how and can demonstrate the people skills they’re looking for, they really want to hear from you. They are committed to diversity and inclusion, encourage flexible working where appropriate and positively welcome applications from everyone. They are committed to protecting people’s health, wellbeing and human rights. They adopt a proactive approach to safeguarding and do everything they can to make sure all individuals accessing their services can do so without fear of harm, abuse or neglect. They have policies and procedures in place to try to make sure the people they support are protected from harm and as part of their recruitment process, they carry out robust safeguarding checks. This post is subject to a Basic DBS check (Disclosure and Barring Service). Closing Date: 8 July 2022 (They may close this advertisement earlier if they receive enough applications) Interview Dates: between 23 June – 12 July. Start Date: from 1 August 2022