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Senior Account Manager (12 month maternity cover) Remote (2813141611)

Sales Associate 銷售



GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

Apprenticeship 學徒 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


Ipswich, Suffolk, United Kingdom

Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including community management, listening, content, reporting, and crisis management Our relationships with our clients are true partnerships as we become an extension of their team: trusted, committed, leading. We have a new opportunity for a Senior Account Manager to join the Client Services team. Working within a client and sales-driven environment, you will be the lead on your portfolio of accounts by managing commercial opportunities and the client relationship. You will be a brand champion, agency representative, and a trusted partner to both clients and your team. This role is for an experienced account manager who enjoys commercial challenges, and knows how to strategically partner with major brands and partner agencies to grow and retain clients. Your overall success will be measured on Client Relationship and Client Growth. This is a full time position available as fully remote anywhere within the UK on a 12 month contract with the possibility of long term view. WHAT YOU’LL BE DOING Lead on Client Growth: from strategic account plans, targets, monitoring client profitability, sales opportunities to leading proposals and pitches. Managing client relationships: You’ll be a trusted advisor to the client and provide a customised care and attention service. You’ll ensure the highest level of client satisfaction by monitoring client surveys and feedback, and spot growing account opportunities. Develop a trusting partnership and leading the client: Identifying upsell opportunities, commercial risk management, account growth, profitability, and strategic account planning. Guiding the client using up-to-date agency vision and thought leadership. Support the Account management team: Your portfolio of clients may include VIP accounts that you will manage with guidance from the Senior Account Manager and Account Director. Strategic & commercial approach: understanding clients’ business goals beyond project objectives, and making strategic recommendations. Collaborate closely with Project Managers: Working alongside Project Manager to ensure alignment on client delivery Partnering with other Agency departments e.g. Insights, Innovation, Strategy, Services, etc to develop effective client strategies across all service opportunities. ABOUT YOU Multicultural awareness: Most of our clients are located across Europe. Understanding and appreciating other people’s cultures and views is key in this role. Outstanding communication and interpersonal skills as you’ll be building trusting relationships internally and with clients. Excellent Problem solving skills: having the ability to think on your feet. Confidence and gravitas: Demonstrated client-facing engagement decks and presenting is essential Passion for social media as you’ll be bringing consistent knowledge of both client growing opportunities and “what to avoid” to the team. WHAT YOU NEED FOR THIS ROLE Solid experience in account management within an agency background is essential. Proven commercial success, ideally through upsell. Experience in integrating and working across channels with partner agencies An ability to craft appropriate strategies, develop presentations, points-of-views and key strategic documents to provide thought leadership and drive innovation Experience and knowledge in social media best practises in managing social media networks: Facebook, Twitter, Instagram, You Tube & Tik Tok. An ability to drive the client forward to help achieve their business goals while being attentive to driving agency goals forward. WHAT YOU’LL GET 100% Remote working ; we have a genuine dedication to work/life balance. 33 days of holiday (including the bank holidays) This will increase with length of service. Once employed for 3 years, you will receive an additional day’s annual leave up to a maximum of 36 days holiday Day off on your Birthday 1 Occasion day (getting married? moving house? “Peternity day” to settle a new pet into your home? Your child off for their first day at school?) 1 Volunteer day off The Social Element values Do it Well Be One Team Do the Right Thing Keep Pioneering Make Them Smile We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background. How to apply: If all this sounds like you, simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). Make sure to include the following details in your cover letter/video, or we won’t be able to process your application: Details of your personal/professional experience in account management Details of your professional and/or personal experience with social media channels. Why you are interested in being part of our team at The Social Element