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Senior Account Manager (2813146691)

Sales Associate 銷售



GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

Apprenticeship 學徒 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


London, London, United Kingdom

Role: Senior Account Manager Department: Client Services Reporting to: Business Director Location: London We Are MRM MRM is a global multi-award winning integrated, digital, and direct marketing agency with 40 offices across North America, Latin America, Europe, the Middle East and Asia-Pacific. We focus on creating meaningful connections between brands and their customers. We believe this is best achieved when we work with our clients and agencies in a spirit of total collaboration. This philosophy guides our approach to creating moments that matter to both people and brands. Through data infused insights and engaging creative that is enabled through technology, we build seamless, connected experiences that result in profitable relationships. We do this by operating at the intersection of strategy, creative and data. As part of McCann Worldgroup and the Interpublic Group, we have all the benefits of being part of a world-class network while retaining the culture and entrepreneurial spirit of a smaller agency. About the Client Services Team The client services team is central to the agency’s delivery of campaigns and projects for our clients. The Senior Account Manager has direct responsibility for their clients and as such is the face of MRM, supporting a client team on a day-to-day basis. The Role The Senior Account Manager will be a key client contact, managing and supporting on the client’s strategy development, creative, data and general client management. Whilst day-to-day delivery is key, they also will be involved in bigger strategic projects and financial management and reporting. They will have responsibility, empowerment and support and there is room to progress. Must have experience in managing digital projects such as website builds. Key Responsibilities: Commercial and financial · Develop good relationships with junior and mid-level clients whilst supporting your senior team in driving revenue growth on the account · Be alert to business opportunities and work with your Business Director, Senior team members to help leverage those opportunities · Develop and present cost estimates as formal budgets to the client, ensuring that costs are managed and budgets adhered to · Work with your Business Director to ensure compliance with all company and network financial and legal processes as well as reporting procedures · Act as the core client contact for all project queries including timing plans, budgets and creative work Account and Project Organisation and Management · Receive and understand project briefs from Business Director or from clients and manage work through creative/studio · Develop formal agency briefs, translating from client verbal and written briefs to MRM templates · Manage timings plans to ensure that projects are delivered effectively and on time · Take ownership of more advanced projects and campaigns – management and execution of specific campaigns · Create and amend timing plans and status reports for project management purposes and ensure timely delivery · Manage the completion and distribution of team status and contact reports, ensuring that all are written up in a timely fashion · Manage the timeliness and accuracy of all written documents generated by yourself and any Account Managers · Ensure all financial processes are followed, including the receipt of Purchase Orders, the drafting of Invoices and the preparation of monthly reporting relating to projects · Where appropriate, you will be responsible for close collaboration with Data Planners and Ops teams to liaise and coordinate segmentation and targeting for campaign work Delivering Great Product · To work with your Line Manager and the Creative team to deliver creative excellence and produce ideas which answer the brief whilst exciting and challenging the client · To work to develop good internal relationships with Creative, Planning, project management and Technical teams · Help to review creative work in an objective and constructive manner, working closely with Creative Services and the Creative Team to deliver outstanding results Talent Management · Where appropriate, help to train and nurture Account Executives and Account Managers, managing their time and ensuring inclusion in meetings and briefings Wider Agency · To attend and contribute to company brainstorms and strategy meetings · To maintain company image and behaviours at all times Who You Are Essential: · A skilled Senior Account Manager with some project management skills and the ability to multi-task across numerous projects · Good experience in writing on and offline creative and production briefs as well as reviewing creative product · Experienced in campaign management with an understanding of creative and digital creation, development and deployment · Experience of working with project management, tech and data teams · Experience with global B2B accounts · Experience in technical web builds is preferrable · The ability to work with third party agencies, including media partners is advantageous · Numerate with a solid understanding of financial management and profitability · Strong interpersonal and oral communication skills · Strong written communication skills demonstrated through email, offline communications and brief writing · Excellent administrative and organisational skills · Good presentation skills · Experience in managing people would be advantageous with the ability to delegate and oversee project and admin work At MRM, Relationship is Our Middle Name MRM is a leading customer relationship agency that leverages the power of creativity, the beauty of data, and the magic of technology to nurture, encourage and sustain strong relationships between brands and their customers – in turn, creating meaningful experiences for people, while driving business results. We employ the most innovative talent in the industry to digitally drive the transformation of our clients’ businesses and provide creative solutions to help brands grow meaningful relationships with people. Do you excel when working in a team? Are you fascinated by the endless possibilities that technology brings to marketing? Are you ready to transform our world? If so, you will thrive in our culture based on the Important Things We Believe (I.T.W.B.s): 1. Ideas power everything 2. We’re Better Together 3. We’ll figure it out 4. Complexity can be managed 5. It only counts if we deliver 6. Technology is magic