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Client Relationship Manager - Remote, UK (2811079068)

Sales Associate 銷售

Academic/Faculty/Research

Yearly

GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

Apprenticeship 學徒 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職

No

Trottiscliffe, Kent, United Kingdom

UnitedHealthcare Global is more than just an insurance company. We offer innovative health care, assistance, security and insurance solutions that safeguard the health, wellbeing and productivity of globally mobile populations. Our mission is to help people live healthier lives and help make the health care system work better for everyone. That’s why we are committed to transforming health care and continuously exploring new ideas to help develop a simpler, more intelligent and cost-effective health care system. Applications are currently being invited for the role of Product Manager within the Product & Proposition team. Purpose of the Role The primary purpose of the Client Relationship Manager is to retain membership for UHC Global. The person in this role has responsibility for managing their book of business. Establishing, building and maintaining relationships, with key personnel within client accounts and intermediaries. In addition, a secondary purpose of this role is to manage new business sales leads for SME Accounts to drive growth across Europe. Role Responsibility Develop and build an industry-leading Corporate and Broker support function in order to support UHCG’s goals Drive exceptional performance against KPI’s Continually strive to improve the customer experience through improved processes Accountable for the resolution of issues that are identified – you will be responsible for troubleshooting, removing any barriers implementing future-focused solutions. Assists with implementation of new business Ensures operations understands client requirements and expectations Manages escalated client issues to resolution Notifies client of any operational situation (e.g., system outage, strike in a foreign country, etc.) that may impact service Partners with external vendors in support of clients initiatives and programs Updates and maintains data integrity of client databases and sales tools on a timely basis (e.g. SFDC). Drives client participation to 100% completion of annual customer satisfaction surveys (NPS); creates strategy to move passives to promoters. Addresses detractors concerns to move to passive. Participates in personal development (MAP Self Assessment, requests for training, etc.) Attends and participates in one-on-ones with manager Manages client receivables Leads delivery of customer reports with support from business partners, as appropriate Maintains Sales Force updates for all client and member interactions EU/US alignment for renewals ad reporting Ownership of European materials on Client Management growth office share site Initial creation of client reporting suite to assist in renewals and retention. Works across the team to help with ad-hoc duties as the business grows Models UHG culture Essential Qualifications IPMI and industry experience Bilingual (German and English) Proven track record of developing and maintaining client relationships Preferred Qualifications Healthcare sector and global experience Sales experience UHC product knowledge Good written and verbal communications skills Proficient presentation skills Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application. Careers with United Health Group. Here's the idea. We built an entire organization around one giant objective: make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.℠ All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Keywords: RPO, Client Relations, Sales, Business Development, IPMI, Remote, UK