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Training & Quality Assurance Specialist (3253258255)

Human Resources 人力資源

HR Administrator


GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

Apprenticeship 學徒 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


London, London, United Kingdom

Job Position: Training & Quality Assurance Specialist Salary: up to £34k depending on experience Permanent full-time role Based: Central London or Harlow Essex office Reporting to: Training & Quality Assurance Manager Our organisation At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology, and each other to surpass these boundaries; we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small. Our team This is an outstanding opportunity to be part of an innovative new online learning service that Pearson has launched in the UK. Working in partnership with leading universities across the country, the Pearson Online Learning Services (POLS) teams provide services including marketing, student recruitment, course content development, training and ongoing student support. As an ambitious and expanding business unit, our team members must respond positively to breaking new ground and be willing to challenge conventional practice and to be challenged themselves. Your opportunity We strive to create an environment that inspires and empowers each individual to achieve to the best of their ability. The Training & Quality Assurance Specialist will play a pivotal role in supporting the Managers and Team Leaders in the Recruitment Services function through the delivery of group and individual training sessions and the provision of tools and resources to develop core sales skills, expert product knowledge and technical proficiency. The postholder will serve as a subject matter-expert for a range of online courses and technology platforms used by B2B and B2C salespeople. Your key responsibilities Expectations of the role are varied and individual tasks and projects will be assigned based on the requirements of the managers and team leaders within the Recruitment Services function. Responsibilities include and are not limited to the following: Supporting the management team with the induction and on-boarding of new team members and monitoring their early progression. Planning and delivering group and individual training sessions to develop contextual awareness, product knowledge and consultative sales skills. Creating and updating sales training materials, technical user guides and other content for team training purposes. Evaluating the effectiveness of training initiatives through feedback surveys and trends from performance data. Monitoring the university news pages and staying up to date with research activity and wider industry trends relevant to the courses in our portfolio. Representing the recruitment team as a subject matter expert (for required projects) such as technology implementations and quality assurance procedures. Promoting diversity, equity and inclusion as an integral part of the team culture. Our successful candidate The following requirements are essential for the role: A cover letter included with your CV to demonstrate your achievements in Training. Experience of working in a sales environment with a strong understanding of the principles of consultative sales. Experience of leading group and individual training sessions, either as a dedicated trainer or in a role that involves training colleagues. Excellent verbal and written communication skills with the ability to articulate complex information. Proficient user of CRM systems and technology platforms in previous roles. Self-sufficient and adaptive in a fast-paced and continuously evolving environment. Approachable, enthusiastic and capable of building high-trust relationships. Technically proficient and capable of delivering training sessions and creating user guides for our range of technology platforms. The following experience would be an advantage: Educated to Bachelor’s degree level or an equivalent level 6 qualification. Experience of training and/or coaching in a sales environment. Experience and confidence in delivering face-to-face and virtual presentations. Experience and understanding of B2B sales and pipeline management. Experience using?Salesforce?Lightning. Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist?company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive. To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:? http://careers/diversity-and-inclusion.html Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity. The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. Job: SALES Organization: Virtual Learning Schedule: