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Job Details


HR Services Advisor (3252927741)

Human Resources 人力資源

HR Administrator


GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

Apprenticeship 學徒 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


North Yorkshire, North Yorkshire, United Kingdom

Are you experienced in HR and looking for that next step in your career? We have an exciting opportunity within our HR team based at Stockton on Tees We are hiring a HR Services Advisor to provide first line support to Sopra Steria employees and across our joint ventures with HR queries. You will manage a range of non-contentious employee relations cases such as disciplinary, absence management, misconduct, underperformance, probationary period reviews and flexible working requests. The role will also involve assisting the HR Service Manager in identifying efficiencies, processes and improvement that can be made to the HR Service Desk to facilitate continuous improvement. You will be expected to handle all queries effectively and within set timeframes, whilst delivering excellent customer service. We provide an extensive training plan to support you with delivering a high quality of service. We can offer great career progression opportunities, hybrid working and benefits which you can flex to meet your needs. What you will be doing: You will be the first point of contact for the customer base into the HR Service Centre, answering first line calls and emails Providing committed HR advice in issues such as disciplinary, conduct, capability, payroll, recruitment, learning and development, health and safety, organisational change and employee relations matters Recording all queries on to a HR Case Management system to drive efficiencies, data analysis and measure performance standards to shape continuous improvement Identification and escalation of complex enquiries to the relevant Specialist areas, as per defined procedures Case management of non-contentious employee relations cases, making recommendations, giving support and advice to managers, and ensuring compliance in line with the relevant company policy and legislation Development of working relationships with the customer base and other areas of HR to ensure a high level of customer service is provided at all times whilst acting with integrity and confidentiality Provide guidance and support to all employees on using a variety of HR systems and programmes Ensure that all enquiries are dealt with effectively and in line with all SOPs (Standard Operating Procedures) and KPI’s – maintain and improve Service Delivery Have input to and be pro-active with ideas of ways in which the Customer Service Team can contribute to continuous improvement What you’ll bring: A background in HR with the relevant professional knowledge of employee relations, employment law, and HR policies and procedures Strong IT skills and the ability to use a variety of applications, databases, and confidence using MS applications Must be able to make decisions on how best to deal with all types of enquiries with confidence Excellent communicator, particularly on the telephone and the ability to deal with difficult customer enquiries in an effective way. Whist maintaining confidentiality Strong written skills and able to draft appropriate, legally compliant letters and correspondence in response to ER issues High level of attention to detail Positive approach to customer service and the ability to build strong working relationships with customers Be proactive in service delivery and be able to contribute to improvements to systems and procedures If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you Employment Type: Full-time, Permanent Location: Stockton on Tees – hybrid Internal Recruiter: Caroline Salary: £24000-£26,0000 Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? We are a purpose driven digital transformation provider, creating innovative digital solutions to help clients drive their digital transformation projects and secure tangible and sustainable benefits. We harness the power of innovation to drive positive change in both business and society, delivering sustainable growth and services which make life better, from effective frontline citizen services, to digitising financial services, utilities, and delivering smarter roads. We place people at the heart of everything we do and are committed to working with our customers, partners and suppliers to shape a better world and add real and lasting social value to the communities in which we work. Together we are building a better future by delivering real and lasting value. We are just at the start of what we can achieve together. Come and join us We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application