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Job Details


Merchandiser (2813145528)

Customer Service 客戶服務

Customer Service/Receptionist


GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


London, London, United Kingdom

MAIN DUTIES The focus is to ensure the critical path is adhered to and our aim is to ensure stocks are delivered on time, in margin and to the quality standard required. Directly responsible for the following tasks: • Maintaining up to date Critical Paths (factory & Customer) along with general administrative data required for order management. • Accurate updates and timely weekly maintenance of the internal order book (excel) with all customer pos and invoices. • Updating all customer and internal order systems as required, ensuring all data is fully updated. • Chasing up the customer for Pos and all amendments in a timely manner without any impact to deliveries. • Chasing up & finalizing internal POs to the factory, final invoices and any amendments in a timely manner without any impact to deliveries. • Review customer PO reports/systems and ensuring all customers order details /systems are accurate and match agreed confirmations. • Leading weekly critical path meetings with hub offices and coordinating the submissions of all critical paths from local offices. • Closely monitoring CP together with the factory, working proactively to find solutions to ensure minimum impact to the business in terms of cost and delays. • Reviewing and approving of all packaging for bulk orders and communicating details to the factories in a timely manner. • Production sample submission and approvals to ensure shipments are on time. • Working together with the wider teams to maintain and drive on time delivery of confirmed orders ensuring any delays are clearly highlighted and reported with possible solutions. • Learning any new customer systems, where required onboarding teams to ensure the production process is moving forward. • Assisting in the preparation for customer meetings and together with Account Manager ensure all details are up to date on customer CPs. • Keeping internal teams updated on any issues and proactively working to pre-empt any PO issues so all shipments can be delivered on time. • Proactively contribute to problem solving and tackling special areas internally with the team. • To assist the Sales Manager / Account Manager providing general administrative support as required. • Maintaining sample database in the showroom. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. SKILLS & EXPERIENCE REQUIRED · Minimum of 2 years’ experience within a Supply Chain /Operations / Production merchandising environment. · Highly competent IT user. Proficient user of Excel & Microsoft Office. Strong Excel, Microsoft Office skills and previous experience using ERP systems. · Experience working with and managing critical paths. · Must have strong analytical and organisational skills. · Excellent communication & organization skills and ability to work within cross-functional and offshore teams. · High level of accuracy with attention to detail and work to tight deadlines where required. · Enthusiastic Team Player - ability to interact at all levels and to multi-task in a demanding environment. · Ability to prioritize workload and multi-task across projects and tasks. · Ability to take ownership and resolve issues, prioritizing where necessary. · Proven problem solving skills. · Flexibility - ability to adapt to constantly changing environment. PC SKILLS WORD - Intermediate EXCEL - Advanced OUTLOOK - Advanced SAP, PLM, SHAREPOINT - Advanced DESIRABLE Fashion or Textile Degree Experience of presentations Salary is dependent on level of experience, 24 days holiday per annum, 9% company pension contribution hiring