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Customer Services - Candidate Relationship Specialist (2811567015)

Customer Service 客戶服務

Customer Service/Receptionist


GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


Bedfordshire, Bedfordshire, United Kingdom

Full time. Work from home flexibility if desired (requirement to attend the offices in Bedford once a week). Our client is a provider of global CV verification and background screening services. Make a difference every day Join our client's highly driven: Candidate Relationship Specialist Team. Job Responsibilities: In this role you are the heart of the company. You will support their clients' potential new candidates through their background screening process. You will be goal oriented and take pride in supporting these individuals on their journey into their new dream job. At the same time, you will be a critical eye in spotting any potential CV fraudsters and helping to keep them at bay. They have a wide range of clients with various background screening needs (for both local and international background checks); being the powerhouse that you are, you won't even break a sweat as you pay close attention to detail and always follow up with the candidates You will open new background checks as and when required to make sure the clients screening requirements are met You understand confidentiality and will be trained internally around GDPR best practices. Therefore, when you get to the part where your requesting documentation like a driver's licence, passport, birth/marriage certificate etc. you'll know how to keep these safe and secure You'll also record all correspondence with candidates to ensure that accurate and comprehensive information sharing is facilitated across the company teams - because they work as one teamYou will have a passion around customer service with a real desire to support the business. Duties will include: Conduct "courtesy" phone-calls to candidates commencing their online screening process and introduce and explain the online screening form Receive and respond to incoming enquiries from candidates (both via email and on the telephone) Provide basic level IT support to candidates in completing the online screening form and troubleshoot any difficulties with the system they may be experiencing Carefully analyse completed screening forms in order to identify any further information that may be required of the candidate Check that the information provided by candidates is in accordance with client policy Request any necessary further information from candidates (via telephone and email) and ensure that information is obtained as quickly as possible Identify the need for and order new background checks for candidates when appropriate Record all correspondence with candidates such that accurate and comprehensive information sharing is facilitated across the company teamsCore Skills required: Customer service experience Excellent analytical skills - the ability to review a completed screening form and identify gaps, trends and issues in information provided by candidates Excellent organisation skills Confident, professional and tactful phone manner Excellent interpersonal skills Excellent attention to detail Questioning mind Able to record information quickly and accurately Able to trouble shoot and think outside the box in order to obtain information from candidates Able to multitask Proactive Team player Good typing speed and data entry skills Accurate note-taking skills Good computer skills with experience of using email, the internet and Microsoft Office Fluent English spoken and written skills Please be made aware that some tests and a full pre-employment background check will be required for this position. This ad is not intended to discriminate in anyway