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Compliance Coordinator

Customer Service 客戶服務

Customer Service/Receptionist

GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


Cheshunt, Hertfordshire, United Kingdom

AIRE Co-ordinator Full time Permanent Up to £25,000 depending on experience We have a great opportunity for an experienced AIRE Coordinator to join out growing Asylum Accommodation and Support Contract team on a full-time permanent basis. As AIRE Co-ordinator you will be responsible for - Managing all issues reported in relation to Service Users, ensuring these are resolved as per contractual obligations. Collate information and produce reporting as required by AIRE Manager. Support the AIRE Manager to assist with the smooth running of the service delivery centre to ensure all service users needs are met Work collaboratively and proactively with the regional teams to ensure client, customer and service users receive an exceptional service. Ensure all records and IT data on systems is accurate and meets contractual requirements. Operate the AASC Quality Management Systems and ensure full compliance with all legal and regulatory requirements relating to the contract. Undertake adhoc projects and provide support and cover for colleagues and teams with Mears Housing Management. Ensure full compliance with Mears code of conduct, contractual terms and group policies and procedures. What are we looking for? We are looking for someone to have previous experience in a similar administration / business administration based role. You will have excellent customer service skills along with a good working knowledge of office IT products and software. You will have the ability to think on your feet, prioritise your workload and will be willing to go the extra mile.The ideal candidate for this role will be able to demonstrate, enthusiasm, flexibility and the willingness to progress any ad-hoc tasks as required. Key attributes: Organised, reliable and adaptable A strong work ethic Honest / trustworthy and demonstrate the ability to work using own initiative as well as working as part of a team Positive attitude and the ability to keep calm under pressure Capacity to absorb new information quickly and accurately. Self motivated, self disciplined and enthusiastic, tenacious with a strong eye for detail About Mears Mears Housing Management is a successful business within Mears Group PLC, having grown in 5 years to a nationally based management business with 12,000 homes and contracts with 50 Local Authorities and Central Government. We house many people in housing need who would otherwise be living in costly and inappropriate accommodation and as such we have a strong social pursue in everything we do. Our red thread runs through everything we do and we want people who share our values to help us continue to deliver customer focused services. We empower our people to lead by example, taking ownership and responsibility to work to the best of their abilities and effectively collaborate with colleagues and partners to exceed the expectations of both clients and customers. What's in for you? Competitive annual salary - £25,000 depending on experience Company Car 25 days annual leave Cycle to work scheme Eye Test Vouchers Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment. As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. If you feel you have skills and experience needed, please apply via the link or contact Vickie on beth.dunford or [Register to View] 7, quoting the job reference number. We look forward to hearing from you soon. Mears Group recognise our people as our greatest asset. We are committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. We reserve the right to close the job advert earlier than dated if we see fit