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Job Details


National Service and Small Works Coordinator

Customer Service 客戶服務

Customer Service/Receptionist

GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


Gloucester, Gloucestershire, United Kingdom

In need of a new and exciting role? Want to take your career to the next level with an employer that will invest in your professional growth and development? Are you looking for a new challenge in an inclusive and supportive environment? If so, get in touch today Hooray just might have the perfect role for you Our client is a successful and well-established business who is widely regarded as an industry leader in their field. Due to ongoing growth and expansion, the business is looking to secure the talent a highly organised and conscientious individual to join them as a National Service and Small Works Coordinator. Your responsibilities as National Service and Small Works Coordinator is to coordinate and provide administration service for national accounts jobs. These jobs could include reactive call outs, planned maintenance visits, and small works. On offer is a competitive salary, and: Benefits: Career progression opportunities. Ongoing training and support Healthcare cash plan Life Insurance Employee assistance programme Enhanced maternity and paternity leave Retail discounts and freebies Cycle to work scheme Your Responsibilities Schedule various maintenance, small works, and reactive call out jobs with customers Ensure adherence to SLA`s and internal processes Collaborate with various internal stakeholders to ensure resources are assigned correctly Communicate daily with engineers and field line managers to ensure jobs are completed within the allocated time frames Proactive and accurate scheduling of engineers to ensure efficiency and customer satisfaction Liase with suppliers, acquire materials and access equipment for jobs Raise work orders and purchase orders as requested by field line manager Issue reports for jobs, PPMs, Remedials as required by the service delivery manager Generate quotations for reactive works Your Skills & Experience: Previous experience in a similar role Excellent customer service skills Strong organisational and planning skills Meticulous attention to detail and problem solving ability Proactive nature with a strong work ethic Good communication and interpersonal skills Good knowledge on Microsoft Office products (Word, Excel, PowerPoint) and confident using IT software Aptitude for learning and willingness to go the extra mile Please apply by providing a recent and relevant CV and we promise to come back to you. Hooray is acting as an agency on behalf of the client for this position. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN £150 REWARD FOR ANY SUCCESSFUL REFERRAL T&C'S APPLY