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Job Details


Operations Administrator

Customer Service 客戶服務

Customer Service/Receptionist

GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


Leatherhead, Surrey, United Kingdom

Client Operations Administrator Leatherhead £22000pa This role could suit a Graduate (or equivalent) / A Level student (or equivalent) as an entry level role for someone looking to start their career within the commercial world. On offer are great prospects and a salary that has the potential for regular incremental uplifts based on performance and responsibilities in the future. Monday - Friday (9-5) Great benefits including modern offices, free onsite parking, pension, regular reviews, staff events etc Our client cares about the work they do, and the customers they support - therefore are seeking to find individuals with a similar approach. The primary role is to provide administrative support to fulfil the needs of customers and to ensure the daily operations run as smoothly as possible. To achieve this you will need to communicate effectively and build quality relationships with customers, service providers and consumers. Interaction and collaboration with the Operations department is a key aspect of the role and you will also be expected to maintain effective partnerships with other departments and key external stakeholders. Responsibilities Offering vital administrative support including responding to customer queries, populating industry standard templates, maintaining trackers, validating documentation in line with industry standards. Building strong relationships through effective communication with customers and internal stakeholders across all correspondence via email, telephone and meetings (virtual or otherwise). Striving towards strategic goals and the ability to go the extra mile to ensure a customer’s needs are met and exceeded. Contributing performance data in daily team meetings to aid the measure of KPIs against the SLAs that are in place and offer feedback on what needs to be done to maintain or improve performance as needed. Demonstrating ownership of core processes that are relevant to your role; promptly communicate any training needs, identify areas for improvement and support the maintenance of process documentation (standard operating procedures etc). Accountability for personal development by collaborating with Managers to ensure relevant objectives are in place and that effort is made to ensure these are achieved in addition to attending all relevant training required to fulfil responsibilities. Maintaining a strong team brand image across all internal and external communications, including behavior and conduct in the office, striving to demonstrate key values and support a positive reputation individually and as a team Person Specification Excellent communication skills across a variety of channels Full working knowledge of Microsoft Office Numeracy & grammatical skills Flexible & adaptable approach to working Accuracy & attention to detail Comfortable working in a team environment Strong organisational skills