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Job Details


Supporter Care and Individual Giving Assistant

Customer Service 客戶服務

Customer Service/Receptionist


GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


London, London, United Kingdom

Prospectus are excited to be working with War Child UK to help them recruit for a Supporter Care and Individual Giving Assistant to join their team. War Child was founded in 1993 by filmmakers David Wilson and Bill Leeson, along with social entrepreneur Willemijn Verloop, who were horrified by the violence and ethnic cleansing they witnessed in Bosnia. They work to protect, educate and stand up for the rights of children living through conflict and go to the hardest to reach places to support them. War Child delivers their vital work in five countries across Africa, Asia and the Middle East to protect, educate and stand up for the rights of children in war. This role is offered on a full-time permanent basis paying £25,000 per annum with flexible hybrid working arrangements at their London office. As the first point of contact for many prospective new donors and supporters, this role is critical to delivering an excellent supporter experience which leads to a fulfilling and long-term relationship with War Child UK. The post holder will play a vital part in supporting the Individual Giving Manager with the delivery and analysis of a range of Individual Giving appeals and communications. They will be responsible for many of the administrative duties for the Individual Giving and Challenge Event & Community functions. The post holder will also carry out other general administrative tasks for the wider Supporter Engagement team as needed, such as processing invoices and supporting other team members with the procurement process. They are looking for someone with demonstrable experience in delivering high quality customer or supporter care using phone and email that informs, motivates and inspires others. They are looking for a candidate who is experienced in carrying out administrative tasks and processes, with good knowledge of Microsoft Office. The ideal candidate should be able to articulate and promote War Child's aims, mission, policies and work. We are reviewing applications on a continuous basis so please do apply now and we'll be in touch At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Firas El Dib at Prospectus. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.