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Job Details


Business Support Officer (MASH & CLA)

Customer Service 客戶服務

Customer Service/Receptionist


GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


London, London, United Kingdom

The role 3x roles – 2x for Front Door (MASH) and 1x in CLA Are you highly organised and have a keen eye for detail? Are you an experienced Business Support or Administration professional looking for a new challenge? If yes, then we could have the perfect role for you The Business Support service’s vision is a simple one: ‘to implement a robust, flexible and resilient business support service across Children’s Services’ . Three exciting opportunities have arisen in the Children’s Services Business Support service for Business Support Officers to work in our Multi Agency Safeguarding Hub (Front Door) and Children Looked After services. For these roles, attention to detail is crucial as is the ability to produce high quality minutes of meetings. These services work with families that are in acute crisis, so emotions often run high. These are fast-paced services working within tight timescales and are not for the faint hearted. If you thrive on a challenge, then one of these could be the role for you Whilst primarily supporting a particular service you will also be a team player in the wider Business Support service, as we require all Business Support Officers to have a flexible approach in supporting other areas and at times may even be required to work elsewhere across the directorate. The roles report to a Principal Business Support officer, in each service, who manage the service area within Children’s Services. They will ensure that you get all the support, training and development you need to be able to successfully undertake your role. Contact details If you’d like an informal discussion or to know more about the roles, please contact either: Children Looked After Services : Nita Lall, Business Support Manager: . Front Door Services: Duane Shepherd, Service Manager – Business Support: . Benefits Now what else can we offer you that will enhance your work-life balance you ask? We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including working from home and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you would like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities. In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments. Indicative Recruitment Timeline Close date: 11:59pm on Sunday 9th October 2022 Shortlisting date: To be confirmed Interview date: To be confirmed Useful Information: The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible. Equality Statement Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. Important Information This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). How to apply? To be considered for interview your application must highlight your knowledge, skills and experience listed in the Job Profile located at the bottom of the advert.