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Job Details


Electronic Document Administrator

Customer Service 客戶服務

Customer Service/Receptionist


GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


Beddington, London, United Kingdom

Electronic Document Administrator Croydon office location with Hybrid working £20,900 per annum Contract Type: Permanent Position type: Full Time Our client protects millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, theyre ready to help. They do this by paying their members, by charging a levy and by investing sustainably. Their work has a real impact on peoples lives, so they strive to do it well, with integrity and their future in mind. Theyre looking for a keen-eyed Electronic Document Administrator to join the business and be part of the team that are responsible for all electronic and scanned correspondence, ensuring it is accurately applied to appropriate work queues, to support the delivery of excellent customer service and put their members at the heart of everything they do. This is an exciting opportunity for an individual who is used to dealing with electronic and scanned documentation. Within the role you will be managing your own workload, ensuring that there is a real focus on attention to detail. You will gain the opportunity to join an organisation that values and respects their members and always has customer service at the forefront of everything. Every member will have a different query, meaning you will be required to correctly ascertain and allocate complex work types to the relevant specialist team, work with their external provider to ensure quality control and work hard to be true advocates of exceptional customer service. Therefore, its essential that you have a calm, methodical and professional approach and are naturally adept at recognising complex issues with the ability to raise them in a clear and efficient way. Their ideal applicant will have recent experience of processing electronic and scanned correspondence along with strong data entry and strong IT skills. Full training will be provided by their dedicated team of professional trainers on the Pensions side of the business, but any previous knowledge of the Pensions industry would be seen favourably. Sound like you? Apply now. In return for your skills, experience and commitment theyll give you a challenging role within a business where youll get the support you need to develop your career. Theyll also give you lots of opportunities for personal development and skills training. Their Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras. Theyre proud to be a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview. They embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, youll be welcome there. Theyre happy to talk about flexible working No agencies please.