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Job Details


Branch Auditor (3379044881)

Customer Service 客戶服務

Customer Service/Receptionist


GCSE/Scottish Standard Grades Intermediate apprenticeship 學徒 A-Level Undergraduate or above 學士或以上 Postgraduate or above 碩士或以上

PSW 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


Cardiff, Cardiff, United Kingdom

Main purpose of the role: The role is responsible for completing the audit function for the business; this includes attending the branches and completing face-to-face audits, desktop audits and career path audits. Also supporting the wider Anti Money Laundering and Compliance team in ensuring that the company policies and procedures are followed at all times. Location: National Accountable to: Head of Training & Development EA / Deputy MLRO Responsible for: Anti-Money Laundering, Audit, Compliance & Administration Salary: £18,000 - £34,000 dependent on experience Hours of work : Monday - Friday 8.30am to 6pm Activities / Main Duties: Attend induction & complete all required legislation training. Keep up to date with all working legalisation regarding Anti Money Laundering & Terrorist financing. Working understanding of Spicerhaart policies surrounds listings and Sales process. Maintain a good working knowledge of ROSIE and IDBS. Attend offices and complete branch compliance audits New Area Partner . Manager - Super Checks Career path and promotion audits Support where needed administration and management of the AML mailbox and alerts. Management of the SmartSearch / Internal systems. Proactive chasing of branches for missing information. Initial investigation of failed searches for risk. Level one investigation of identified risks and SAR’s. Support and administration of PEP’s overseas and business clients. Working with the MLRO & Deputy MLRO to ensure that the risks are identified in a timely manner. Working with the MLRO to ensure training and policies are up to date. Support of other areas of compliance such as; CPR GDPR including SARs requests for Estate Agency Health and Safety. Role specific competencies: Demonstrates excellent communication and organisational skills, is able to effectively manage their time and effectively solve problems. A full understanding of the legislation in which we are governed by and the discipline to stay up to date with any changes. Must be able to manage difficult conversations with empathy. Work within the parameters of set Service Level agreements to provide a high level of customer (internal) support. Effectively manage AML alerts, is able to work effectively in a team, and is able to demonstrate effective objective and goal setting. Understands Spicerhaart Ways and Policies. Comfortable with IT systems and technology. The finer details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We’ll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website