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Job Details


Repairs Advisor (3378452445)

Customer Service 客戶服務

Customer Service/Receptionist


GCSE/Scottish Standard Grades Intermediate apprenticeship 學徒 A-Level Undergraduate or above 學士或以上 Postgraduate or above 碩士或以上

PSW 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


London, London, United Kingdom

MMP Consultancy are working with a public-sector organisation to recruit a Repairs Advisor to work on a temporary contract based in London. The Repairs Advisor will be responsible for providing professional and timely responses to all repair related contacts from a variety of sources. As Repairs Advisor, acting as first and main contact for repair requests received via telephone, email, letter, online etc Responsibilities: Raise repairs in line with the organisation's policies, procedures and obligations Investigate and diagnose repair matters such as condensation and unidentified leaks Provide timely and accurate information for rechargeable repairs Undertake all aspects of repair administration with accuracy and speed including: Issuing orders using the correct codes and precise job descriptions, assigning priority and target dates, arranging, scheduling and recording appointments Adding notes, delays, feedback, quality control information, variations, and events Authorising orders and variations within financial limits Chasing outstanding and out of target repair orders Completing and cancelling orders Checking and approving invoices within financial limits Administering and following up on repairs reported and/ or completed out of hours Keep residents and others up to date on timescales Carry out repair surveys, analyse results and recommend improvements Monitor, analyse and present information on repair performance, including contractor performance Ideal Candidate: Previous experience of working in a Repairs Administrator or Repairs Advisor role Previous experience of working with a Housing Association, Local Authority or Main Contractor Previous experience of using a CRM Excellent customer services and communication skills Proficient in the use of Microsoft Office and experience of Housing Management / Repairs databases