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Job Details


Administrator (3252928831)

Customer Service 客戶服務

Customer Service/Receptionist


GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


Derbyshire, Derbyshire, United Kingdom

We are currently seeking an Administrator for a Substance Misuse Service. This will be based in Ilkeston, Derbyshire. The position is to start immediately and will be for an initial 3 months. The hourly rate will be negotiated between £10-12. This role is Full Time Monday to Friday with the hours of 09:00 - 17:00. Role Purpose Delivering, through excellent customer service and organisational skills, the effective management of administrative duties, that will assist in the delivery of excellent drug and alcohol services to service users, their significant others and the wider community. To support safe and effective service delivery through the completion of regular health and safety, fire, premises and VDU risk assessments and checks. Take action to address any gaps or improvement needs, working effectively with colleagues to achieve the necessary corrective action. To work collaboratively with colleagues and key stakeholders across multi-disciplinary teams, ensuring adherence with all policies and Safeguarding principles. Key duties and activities of the role Support in the delivery of high quality, person centred, low threshold services, responding to the individual and diverse needs and preferences of our service users and their significant others. Demonstrate excellent customer service, providing a warm and professional welcome to service users, professionals and all other stakeholders. In line with organisational processes, procedures and timescales, record and process incoming and outgoing mail, order and manage stationery and other required resources, manage petty cash and invoice processes. Take a lead responsibility for premises and equipment security, health and safety, repairs and maintenance, and the general tidiness and appearance of offices and facilities. Act as on-site point of reference for the team for ensuring the effective operation and use of IT and telecoms systems. Support in the collection, collation and auditing of service statistics, database records and stakeholder feedback to improve the quality, safety and performance of the service Maintain accurate and timely records using the designated case management system in compliance with Information Governance policies and procedures. Under the direction of the Performance Lead, generate performance reports and support in the delivery of training to colleagues on the effective use of data systems and processes. Support volunteers, peer mentors and service user representatives to take an active part in services. Identify risks and take appropriate action in accordance with local, national and organisational Safeguarding policies. Actively contribute to multi-disciplinary meetings. Support to organise and minute meetings as required