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JobsUK

Senior Medical Secretary (3251447300)

Customer Service 客戶服務

Customer Service/Receptionist

Yearly

GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職

No

London, London, United Kingdom

Senior Medical Secretary needed for a Private Clinic in London. This is an exciting opportunity for a highly capable and motivated customer service professional to join this dynamic organisation as it goes through a period of dramatic growth and transformation. To be successful you will need to be happy working on your feet in a fast paced environment, being comfortable going above and beyond for every customer to deliver outstanding patient care. This role requires flexibility with respect to shift patterns to meet the clinic demands. Roles & Responsibilities General Responsibilities To remain familiar with, and adhere to, Policies and Procedures, particularly those relating to Health and Safety, ever mindful on the precautions for personal safety of self, colleagues and members of the public in the building. To be mindful of the objectives of the Company, as communicated by the senior management team. Ensure absolute confidentiality of medical information at all times not only in your own work but ensure that it is maintained by locums, temporary staff or anyone else representing the clinic. To remain flexible and responsive to business demands, particularly in relation to working hours. To carry out any other reasonable duties as requested by the General Manager. To respond to incoming calls in a timely manner. To identify self to caller (first name), to obtain accurate information about the caller and their enquiry, and to pass on messages promptly book appointments for all consultants and to pass on more complex issues to the relevant person or secretary. To manage enquiries quickly and effectively, aiming to minimise the time spent with the caller while remaining polite, efficient and mindful of their possible distress. To achieve, through discussion with colleagues, ongoing improvement in the quality of telephone service provided. Deputise for the administration team roles as required. Meet and greet patients and consultants on a face to face basis as required. To provide the first point of reference for the designated Consultants. To communicate and liaise between all disciplines of staff. Ensure that name details, addresses, email addresses and relevant associated doctors are properly registered so that template letters are correct. Make sure that key fields in the patient database are filled in - referral source, disease or diagnosis, medication reconciliation. Make appointments for patients - Understand the nature of the appointment requested and have sufficient knowledge of the medical specialties of the Clinics to suggest appropriate consultants to the patient where appropriate, providing appropriate brochures and information packs. Send appropriate letters to patients. Prepare templates for patients seen in the clinic as well as when replies are required to correspondence. Ensure the letters go out word perfect, in good English. Assist in reducing delays in sending out reports or referral letters Email, effective communication by email to appropriate parties. Effective management of telephone calls. Try and establish the purpose of the call and act as required (the caller may be unwell and require your support). Management of insurance claim forms, complete forms accurately and timely. Checking medication reconciliations and patient records are up to date at all times. Manage the journey of the patient through the clinic to enhance the service the patient receives. Interview patients in order to ascertain purpose of visit and direct them as appropriate. Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly. If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion. Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.