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PLANNER HERTFORD Our client, based in Hertford, are looking for someone to support the contract management team through effective planning of operatives work and ensuring customer satisfaction is maximised. The successful candidate will work between their Hertford Office and their client's office in Brixton. This role requires excellent customer service coupled with a good dose of positivity and empathy as the residents are vulnerable. Main Responsibilities: Manage Operative’s diaries; Planning repairs works for pre and post inspection, reactive and emergency repairs; Prioritising emergency works; Booking appointments and allocating works to the available operatives, and following works from start through to completion; Ensure all relevant data is updated on a timely basis; Liaising with tenants and Operatives to arrange repairs; Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work; To take part in meetings, supervision, training as requested by the manager; To carry out duties and responsibilities in accordance with the Company’s customer care standards; To be committed to the Company’s values and to demonstrate this commitment in the way duties are carried out. Other duties The duties and responsibilities above are not exhaustive. The jobholder may be required to undertake other duties that may be required from time to time within the general scope of the position. The jobholder will also be required to operate within the terms of his / her contract of employment and the policies and procedures that are contained from time to time in the Company Handbook. Benefits Additional benefits: Private health care insurance (post probationary period) Holiday purchase scheme Lunch on the MD – once a month Perk box Inclusion in quarterly compliments scheme (£500 draw per quarter) Training, mentoring and development investment – at least two weeks per annum Support in personal development aligned with succession planning and promotion opportunities Please apply directly for this role or contact Ema Druktenyte for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer