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Architecture 建築

Commercial Construction

GCSE/Scottish Standard Grades A-Level Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

Apprenticeship 學徒 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


Newton Heath, Greater Manchester, United Kingdom

Salary: Up to £30,000 Job Type: Full Time, Permanent Location: Manchester Region Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Please note this role will be working across these regions: Stockport and Trafford, Cheshire and High Peak, Manchester South, Manchester North Reporting to the Sub Contractor Manager you will provide technical and practical support to the Sub Contractor team to ensure effective service delivery against objectives and strive to drive a high performance culture. You will work within the Facilities and Estates division which is part of the Repairs Directorate. PURPOSE OF ROLE: To maintain the asset register for sub contractors and ensure full compliance with industry regulation and Health and safety working practice To assist in technical support, project management and cost/benefit analysis To ensure all contractors are high performing , offer Value for money and deliver works of a high standard achieving high levels of customer satisfaction To lead on progress meetings with contractors and deliver quality measures such as post inspections to performance targets Work in partnership with our procurement division to monitor and maintain sufficient resources and trade contractors to meet business commercial needs To promote the service to our internal and external partners and commercial business opportunities. KEY RESPONSIBILITIES: To manage and co-ordinate sub contracting work, providing first class contract management and ensure delivery of quality works to agreed and detailed specifications. Monitor and negotiate appropriate pricing, post inspecting the specified order versus physical works completed, dealing promptly with all customer contact / satisfaction and following up to sustain excellent customer service. Proactively manage and co-ordinate sub-contractors work, including the provision of technical, legislative and procedural advice, promoting an environment of strong customer focus. Proactive project management and resolving issues of poor workmanship or variances from specified works orders and resolving direct with contractors. Use technical knowledge and experience to survey our properties and put together detailed work schedules and plans, input these plans and pro-actively monitor sub contractor progress against plans and measure performance with regard to times, costs, quality and effectiveness. Package cost effective programmes of work i.e Damps, project works and ad hoc items by supplying technical building knowledge at the front line or during work projects, as required. Ensure all completed works are compliant with special regard to relevant legislation and policy, ensuring all work plans comply with relevant Health & Safety Legislation, Safe Working Practices, Housing Tenancy Act and Defective Premises Act regarding empty homes. Regularly checking that contractors trade people adhere to the guidelines at all times when carrying work out on behalf of GPHG (risk assessments, PPE etc.) with frequent on site checking, giving instructions and supervision where appropriate. Contribute with the management of void property work, as agreed with Repairs Field Managers to be awarded to sub contractors, so they are returned in suitable timeframes achieving high levels of customer satisfaction and improving repair turnaround times. Use technical knowledge and experience to survey our properties and put together detailed work schedules and plans, understanding critical timescales and dependencies. Monitor and amend where necessary to reflect conflicting priorities, manage progress against plans and measure performance with regard to times, costs, quality and effectiveness. Complaints – investigate and resolve complaints from dis-satisfied customers regarding the repair service they received from sub contractors. Requesting sub contractors to return to correct poor quality workmanship and embedding learning to reduce the risk of this occurring in the future. Assist with the processing of contractors’ invoices ensuring accuracy, requests for variations, legitimacy over the actual work completed to what is invoiced and verifying this, resolving discrepancies that are found, in accordance with the Group’s standing orders procedures. Undertake pre and post inspections of work completed, resolving problems identified at those inspections and regularly checking progress monitoring the performance of contractors against targets. Keep up to date with all changes in building regulations, policies and best practice, ensuring we are compliant with legislation. Undertake training as appropriate to the post and keep abreast of developments across the building / housing profession. Work closely with peers within the department / housing / development to achieve appropriate consistency, value for money and the best overall service for customers. To contribute to the development of the Group’s activities in the widest sense. To carry out other duties commensurate with the nature of this post. QUALIFICATIONS & PROFESSIONAL MEMBERSHIPS: 2 years minimum experience in a similar role or within the Commercial, private or social housing / repairs sector Qualified to minimum GCSE grade C or equivalent in English and maths Trade background or experience gained from the housing/repairs sector NEBOSH , IOSH or City and Guilds Advanced Craft NVQ Level 5 (Desirable) Membership of CIH Chartered Institute of Housing, CIB Chartered Institute of Building or equivalent (Desireable) EXPERIENCE & SKILLS: A minimum of 2 years working experience in a similar role in a social, commercial or private sector company . Must have experience and a clear understanding of customer service and in particular delivering a repairs and contracted services And /or experience of Sub Contractor trades and service contract delivery in a commercial context Experience of partnership working, of delivering continuous improvement Experience in the process of Procuring contractors or services Experienced in end to end process, costing, monitoring and quality checking project works Experience and significant technical knowledge within repairs & service contracts Extensive knowledge of the implications of H&S including legislation, Inspection and review of works with a view to ensuring health and safety compliance is achieved in an operational environment Must be able to work on Site to inspect works which may involve lifting, bending, climbing Experience of pre / post inspecting and reviewing works, managing costs within restricted budget, and ensure work is delivered to a high standard within timescales Must be able to communicate information in a clear, articulate and persuasive manner to a wide range of customers and stakeholders Demonstration of strong negotiating skills and the ability to influence at all levels PERSONAL ATTRIBUTES: Professional and value led with integrity, inclusivity and respect for diversity Commitment to work in partnership with others for the benefit of Great Places Excellent negotiation skills and the ability to influence Highly motivated and enthusiastic able to look for continuous improvements Ability to challenge and accept challenge. Able to have difficult conversations. Able to address poor performance and failing contracts. Have resilience and emotional intelligence to be able to cope with and manage difficult situations, whilst showing understanding and empathy. Full driving licence Access to a vehicle for work or a fleet vehicle will be provided Able to cover all geographical locations REF-(phone number removed)