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Customer Service Operative (3378455701)
Award winning company £42,000 Van and fuel card provided Leatherhead Carry out post completion warranty work as directed by the Customer Service Manager and Customer Service Coordinators. Ensure service levels and customer satisfaction are achieved. Job Description: Ensure property and furnishings are properly protected prior to commencing works Carry out accepted warranty or defect works and ensure they are completed in accordance with weekly schedule of appointments and worksheets. Ensure that all materials and tools necessary for the satisfactory completion of the works have been sourced and are available prior to commencing works Assist with collection of materials when necessary. Focus on completion of works on schedule and within programme and timescale given to customer. Record any variation to the works undertaken and all requests made by the customer on the Standard Customer Service Work Request Form and where further investigation is required, document the reasons and pass to the Customer Service Coordinator Be aware of completing work to both customer and company’s satisfaction and obtain written confirmation from the Customer of their satisfaction with the completion of works Report any persistent recurring warranty or defect issues to the Customer Service Manager and note any customer details that may assist Customer Service in on-going management of customer relationship. Inspect properties for defects and oversee works undertaken by sub-contractors, as required. Person Specification: Self-driven, results-oriented with a positive outlook Has a clear focus on high quality Credible, and comfortable in dealing with a wide variety of stakeholders Reliable, Tolerant, Flexible Good Team Player Empathic communicator, able to see things from the other person's point of view Keen to deliver exceptional customer service Well-presented and business like Additional Information: Based in Leatherhead £42,000 Van & Fuel card provided Pension & Private medical health care Monday to Friday 8.00am-5.00pm (one hour for lunch) Parking 25 days holiday, rising over time up to a maximum of 33 days. Refer a friend and earn £100 If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer