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Shared Services Team Leader
Job Title: Shared Services Team Leader Salary: up to £32,000 (dependent on experience) Location: Walsall, WS2 Permanent Shared Services Team Leader Position Purpose: The role Shared Services Team Leader is to ensure an effective back end operation is run with seamless coloration with inter departments, external bodies. By providing an excellent people service to employees. Key responsibilities will include: Accountability for managing the HR Team ensuring KPI and SLA's are met Coach and mentor a team of People Op's playing an active role in developing expertise Build strong lasting relationship with the business and deliver an exceptional service Manage a team responsible for processes across the entire employee lifecycle and ensure customer service expectations are met Manage the accuracy and delivery of transactions and processes and ensure they are completed at the highest standards Support and guide employees on HR enquiries and requests Visa Application for employees Working closely with Head of HR and HR Business Partners to drive the high-performance culture though performance management Manage and maintain HR Service Level Agreement (SLA) Manage and own seamless on-boarding and off-boarding process Optimise and processes across People Operations To pro-actively identify improvements to systems and procedures to enhance service efficiency Ideally, candidates will: Managed a team working to KPI's and SLA's Worked in fast and customer centric department Have first-class relationship building skills Be able to demonstrate a high level of collaborative working Have the ability to influence senior management Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates