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Credit Control Supervisor
About Commercial Services Group Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally, with revenues of c£500M, 1800 staff and six trading divisions: Global Education Supplies, Procurement, Energy & Carbon, Community Services, Professional Services and People Services. Wholly owned by Kent County Council, CSG supports over 15,000 customers in 86 countries and collaborates with a supply chain of c1,000 suppliers. The Role We are looking for an experienced credit control professional. This role involves supervision of the Credit Controller team to drive improvements in cash collection by establishing strong relationships with the CRM teams and Customers to ensure timely cash collection and to minimise risk exposure to bad debts.You’ll be working in a complex Group, managing debts in multiple legal entities, business units and systems and tasked with managing a team.The role requires a pragmatic and commercial approach to problem solving coupled with excellent negotiation skillsThe supervisor will also support the team through hands on proactive responsibility forcomplex and aged debts. Key Duties • Maximise debt recovery within terms• To keep bad debt losses to a minimum• To maintain comprehensive audit trail of all communications• To ensure the business unit is kept informed of customers that exceed their terms and conditions• To escalate the debt collection process in line with the business policy• To ensure the recovery of debt is appropriate in the circumstances • Carry out regular account reviews for unallocated cash/credit notes• Ensure historic (legacy) aged debt is tackled in a consistent and effective manner• Identify accounts in financial difficulty and liaise with Credit Control Manager to take appropriate action to limit losses• Achieve maximum cash collection in line with set targets• Build strong customer relationships and excellent customer service.• Deal with a variety of customer queries to ensure that all enquiries are handled in a professional and timely manner• Visit clients as required to resolve issues and promote good working relationships• Hold frequent (as appropriate) debt meetings with the CRM teams to ensure visibility and progression of top 10 accounts• Reconcile customer accounts as required.• Raise customer refund requests.• Process debt write off as instructed by the Credit Control Manager In return, CSG will offer you: 25 days holiday, plus bank holidays Birthday off work Life assurance cover Company pension Flexible first, hybrid working A culture of progression & development Shopping discounts & retailer offers Team & company events eLearning portal EAP programme Referral scheme Health & Wellbeing platform Health Cash Plan initiative Discounted gym membership