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Hybrid Credit Control/ Recovery officer (3379045804)
: General Recovery Officer / Credit control Salary: 13- 15.5 k Location: Bromley (hybrid working) Contract type: (Permanent) Part time 22.2 hrs per week Mon - Fri A leading business service provider to public and private sector organisations throughout the UK Credit Control/ Recovery officer General Recovery Officers who are required to join the Collections & Recovery Team in Bromley. We provide a full collection and debt recovery service on a range of debts across the Council. General recovery officer tasks and responsibilities: • Manage a diary of debts or recommendations of pro-active recovery on a variety of debts including Business Improvement District, Social Care Debts, Temporary Accommodation charges & Trade Waste debts.• Dealing with correspondence from debtors and/or third parties via post, email and telephone including vulnerable clients and their representatives.• Tracing missing debtors via tracing agency, ThreeSixty or other available systems.• Make appropriate referrals to the Debt Collector, review returns from the Debt Collector and complete County Court Claims, if appropriate.• To ensure that all work processed complies with SLAs, regulatory and audit requirements in order to support our service delivery to our clients. Essential Skills and Attributes: • Experience of debt recovery and/or credit control.• Strong telephony skills - able to communicate clearly and effectively with debtors, especially those who are deemed vulnerable.• Self-motivating, experience of working to agreed targets by prioritising and planning. To comply with the government’s Baseline Security Personnel Standard Verification process, this role is subject to completion of a Disclosure and Barring Service (DBS) Basic Check. Benefits include : Offering a comprehensive and market-competitive benefits package you will also be rewarded with access to our benefits programme, which provides easy access to unbeatable discounts for retailers. Life assurance 4 x salary Generous Pension scheme Employee assistance program