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Job Details


Credit Control Assistant (3251508159)

Accounting 會計



GCSE/Scottish Standard Grades A-Level PhD 博士 Postgraduate or above 碩士或以上 Undergraduate or above 學士或以上 Intermediate apprenticeship 學徒

PSW Apprenticeship 學徒 華語工作 Contract 合同制 Full-Time 全職 Internship 實習 Part-Time 兼職


Shoreham-by-Sea, West Sussex, United Kingdom

Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6th place in the telecoms sector and to have been awarded a 1 accreditation by Best Companies - awarded by Best Companies, the renowned employee engagement specialists. Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference. The accounting and finance department is responsible for ensuring the efficient financial management and financial controls necessary to support all business activities. The Credit Controller will be working alongside the Credit Control Manager in a busy and varied role, delivering exceptional customer service to Focus Group Customers. The Credit Control team will be accountable for ensuring efficient and effective collections and will be responsible for dealing with incoming billing queries as they arise. You will be a self-starter who can drive cash collection and influence customers and internal colleagues. Main duties will include: Managing part of a large ledger of over 1200 accounts Building a rapport and liaising with clients regarding outstanding payments and agree a deadline in accordance with the time frames set Identifying and analysing root causes for delays in collections of debt Responsible for requesting restriction of services and deicide weather to start legal action Reconciliations Negotiating payment plans with customers Promptly logging client queries and assigning them to the relevant department Answering queries directly where possible We are looking for you to have the following skills: Credit control experience Excellent communication, customer service and interpersonal skills Excellent telephone manner Able to demonstrate excellent attention to detail Strong critical thinking and decision-making skills Ability to listen to customers and negotiate winning solutions Calm, confident manner to handle potentially uncomfortable conversations If you have Telco industry experience and any experience within an Accounts Receivable department this would be desirable. We also have a 2nd role within this team for a Credit Control Assistant, so if you have worked in an accounts team before and strive to gain training and experience within credit control, please also apply. At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business. Please visit our website to view a full job description, find out more about us or apply today.